Customer Service Representative - US Remote
Customer Service Representative - US Remote
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Respond to customer inquiries via phone email and chat in a timely and professional manner.
- Identify and resolve customer issues efficiently ensuring customer satisfaction.
- Maintain detailed records of customer interactions and transactions in our CRM system.
- Provide product and service information to customers guiding them toward the best solutions.
- Collaborate with internal teams to escalate and resolve complex issues.
- Conduct followup communications to ensure customer satisfaction and track issue resolution.
- Stay updated on product knowledge policies and procedures to provide accurate information to customers.
- Participate in training and development activities to enhance customer service skills and knowledge.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and attention to detail.
- Empathetic and customerfocused mindset.
- Proficient in using CRM software and other customer service tools.
- Ability to thrive in a fastpaced and remote work environment.
- Strong organizational skills and ability to manage multiple tasks simultaneously.
- Adaptability to changing priorities and customer needs.
- Basic technical skills to troubleshoot minor issues or guide customers through processes.
- Competitive salary based on experience and skills.
- Eligibility for performancebased bonuses linked to customer satisfaction metrics and individual performance.
- Benefits package may include health insurance retirement plans paid time off and opportunities for professional development.
- Additional perks may include flexible work hours remote work allowances and employee recognition programs.
communication skills,chat,resolve,email,customer satisfaction,active listening,empathy,appointment scheduling,problem-solving skills,adaptability,product knowledge,conflict resolution,time management,attention to detail in data entry,technical proficiency,teamwork,crm,bonuses,multitasking,stress management,persuasion,cultural awareness,emotional intelligence,organizational skills,customer focused design,decision-making,analytical skills,reliability,critical incident stress management
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
