Business yst
Posted on :
04-09-2024
Employer Active
1 Vacancy
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Job Description
Key Responsibilities:
- Collaborate with stakeholders to gather and define business requirements.
- Analyze business processes and identify areas for improvement.
- Translate business needs into functional specifications for IT teams.
- Develop reports and dashboards to present data insights.
- Assist in project management activities including planning and monitoring.
- Facilitate communication between business and technical teams.
Qualifications:
- Bachelor s degree in Business Administration Information Systems or a related field.
- 3 years of experience in business analysis.
- Proficiency in data analysis tools (e.g. Excel SQL).
- Strong communication and problemsolving skills.
- Experience with project management and process mapping.
Qualification: Bachelor's degree in a related field (preferred). 9-12 years of experience in call centre management, automation or a similar role. Proficiency in using dialer software and call centre technologies. Strong knowledge of compliance regulations, including TCPA and DNC rules. Excellent communication, leadership, and problem-solving skills. Analytical mindset and the ability to make data-driven decisions. Strong organizational skills and attention to detail.
Employment Type
Full Time
Key Skills
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