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Job Location drjobs

Mumbai - India

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Key Responsibilities:

  • Collaborate with stakeholders to gather and define business requirements.
  • Analyze business processes and identify areas for improvement.
  • Translate business needs into functional specifications for IT teams.
  • Develop reports and dashboards to present data insights.
  • Assist in project management activities including planning and monitoring.
  • Facilitate communication between business and technical teams.

Qualifications:

  • Bachelor s degree in Business Administration Information Systems or a related field.
  • 3 years of experience in business analysis.
  • Proficiency in data analysis tools (e.g. Excel SQL).
  • Strong communication and problemsolving skills.
  • Experience with project management and process mapping.


Qualification: Bachelor's degree in a related field (preferred). 9-12 years of experience in call centre management, automation or a similar role. Proficiency in using dialer software and call centre technologies. Strong knowledge of compliance regulations, including TCPA and DNC rules. Excellent communication, leadership, and problem-solving skills. Analytical mindset and the ability to make data-driven decisions. Strong organizational skills and attention to detail.

Employment Type

Full Time

Company Industry

About Company

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