IT Technician

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Essential Duties and Responsibilities include;

• Act as a first responder to incoming incidents and requests for enduser support with workstation hardware and software (e.g. PC issues error messages barcode scanners monitors label printers viruses etc.)
  
• Provide support for onsite and remote endusers in Ireland & across Europe
  
• Document track and monitor incidents and requests in detail within the company ITSM platform
  
• Ensure ticket service level targets are met through proper followup
  
• Ensure proper routing escalation and assignment of ITSM tickets
  
• Provision and deploy new PC hardware and peripherals for new and existing employees
  
• Support with generation of procedure documentation.
  
• Update Support Desk knowledge base articles to ensure call resolution details are available to colleagues
  
• Help resolve issues and provide technical assistance for endusers who are using our manufacturing and ERP software solutions
  
• Support other technical needs as required (e.g. mobile devices tablets apps etc.)
  
• IT Maintenance:
  

Assist with maintenance schedules of IT assets in the maintenance software

Perform routine Zebra label printer maintenance
Maintain and organise computer spare parts and hardware inventory levels
Escalate computer software updates viruses and malware cleanup
Assist with the backups & backup scheduling
Monitor server rooms and related equipment (routers UPS etc.)
Assist with out of hours maintenance and upgrades

• Assists the Ireland IT Team with hardware software network telephony system and IT infrastructure upgrades
  
• Provide feedback on policy and procedure documentation
  
• Assist and support the IT Development and Security teams with their project needs and deployments
  

• Diploma or 3rd Level Degree in IT/ Microsoft Certifications/ITIL Foundation
  
• 23 years experience working in a similar IT technician position manufacturing experience is desirable
  
• Strong English language written and verbal communication skills
  
• Excellent problemsolving and troubleshooting skills
  
• Ability to work independently and as part of a team
  
• Knowledge of the Windows Client and Server operating systems (Active Directory DNS DHCP etc.)
  

Experience in operation of and support of Microsoft Office and office 365 applications

Printing technologies and connectivity

Basic understanding of virtualization technologies (VMware/HyperV) thin clients and RDP

Networking technologies such as TCP/IP and stack network cabling

Scripting skills (e.g. PowerShell VBScript batch files etc.).

Physical Demands