Customer Service Representative - Slovenian - Barcelona
Customer Service Representative - Slovenian - Barcelona
Posted on :
03-09-2024
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1 Vacancy
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Job Description
Position: Customer Service Representative
Full time position 385h/week (Temporary Contract)
Location: Barcelona onsite
DUTIES AND RESPONSIBILITIES:
- As a customer support advisor for a prestigious travel company you will be in charge of understanding and identifying customer needs.
- You will be listening responding and mediating between our international travelers and accommodation suppliers of all over the world always ensuring a high level of customer service.
- Clarifying inquiries about service payment and technical requirements providing accurate information and following set processes via email and phone.
REQUIREMENTS:
- Slovenian: C2 level and advanced English
- Excellent communication and interpersonal skills both written and spoken
- User friendly PC skills: Office 365 CRM Database and other internal platforms.
- A problemsolving and solutiondriven mentality
- A positive motivated mindset will help you deal with some tricky customer problems.
- Goaloriented work approach
- An open mind to changing priorities and business processes.
- Affinity with Accommodation Platforms
- Experience within customer service or contact center environments will be valued.
- Availability to work from the office and from home (within 100km of the office)
BENEFITS:
- Feel Good program which includes Spanish lessons quizzes with prices free group activities such as running beach volleyball roller skating and much more!
- Free private health insurance if interested when getting a permanent contract.
- Flexible remuneration in nursery school transport if interested after the probation period.
- A multicultural and international working environment
- Modern office spaces well connected by public transport and close to Glories shopping mall (Westfield)
- Free coffee every day and free fruit once a week
- Be part of an exciting industry leading department with great opportunities to learn and grow your career
- 3 weeks of Initial training and continued personal coaching
Employment Type
Full Time
Key Skills
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