Business Support Specialist Aftersales

About the Department:

The European Commercial Vehicle AfterSales Service Department department within BYD Europe is responsible for all Service & Maintenance topics concerning our full electric buses and Etrucks. This includes but is not limited to building up a service network in Europe providing technical support to our customers and Service Providers supporting the sales department by calculating Life Cycle Costs delivering Spare Parts and providing training. The main objective of the European Commercial Vehicle AfterSales Service Department is to contribute to Customer Satisfaction & loyalty.

You will be responsible for:

• Analyzing tender documentation reviewing contractual terms and technical documents setting deadlines and maintaining the tender administration between different departments;
• Identify risks for the After Sales department resulting from tender requirements;
• Support other specialists in performing quotation calculations (life cycle cost calculations) data collection and analysis;
• Communicate internally with Sales tender and finance team prepare reports and arrange and attend project meetings;
• Strive to continuously improve the tender process;
• Obtain feedback from customers and colleagues to continuously improve our tender process;
• Periodically review ongoing tenders and summarize similarities and differences in customer requirements.
• Optimize pricing strategies based on product upgrades technological advancements competitor analysis and cost analysis

Qualifications and requirements:

• Works precise and eyes for details;
• Is good with numbers;
• Has experience in public tender processes in Europe;
• Take ownership and initiative of own work responsibility;
• Is able to perform under time pressure;
• Is a team player and can also work independently;
• Chinese speaking is considered as a plus.
• Is good in time management;
• Has good communication skills;
• An automotive engineering or related background is considered as a plus;
• Has experience in the same field

We offer:

• Performance and experiencebased competitive remuneration pension plan.
• 25 holidays option to purchase 5 extra holidays.
• Commuting allowance.
• Department & companywide teambuilding events.
• An exciting opportunity to lead the European transition to Zero Emissions transportation and decarbonization of the economy.
  
  

Our Purpose is tobuild a zeroemission future that reconnects humanity with nature and a World of clean air. We are looking for talent that connects with this mission and want to create a positive impact by joining a diverse and dynamic team