TMSDM PEX - Tech

Drive continuous improvement through training coordination and implementation of

principles of Lean/Six Sigma in daytoday operations

Lead handson application of Lean tools to eliminate waste and execute highimpact

process improvement projects in addition to mentoring and facilitation of Green Belt

projects

Analyze current situation (Asis) identify improvement opportunities and recommend

& implement measures (Tobe) to reengineer processes

Act as a Change Agent and work closely with Operation Transition Training and

Clients to optimize Quality Efficiency Cost and Customer Value in multiple client

engagements

Communicate and collaborate with internal stakeholders and customers (both at

onsite and offshore) to understand their pain areasworking to apply their insights

to challenge and modify current approaches/ways of doing things

Work closely with Operation teams to obtain input of diverse views facilitate

generation of ideas analyze operational risks (FMEA) extend support in managing

client escalations (RCA/CAPA) and work across traditional functional boundaries to

mitigate risks and establish common goals to deliver value to the business

Design and implement KPI measures measurement systems and visual tracking

controls/dashboards to manage process performance for sustainability and

continuous improvement

Identify Automations opportunities and lead the end to end process transformation

Must have:

Candidate should be GB/BB Certified and currently handle Process Excellence or

similar Role for any domain.

Preferred:

He/ She should have done GB/BB Role for IT Sector

Technical/Coding knowledge is an added advantage

Understanding of Digital Marketing and Cloud is a plus