Manager Support Organization RSC
Manager Support Organization RSC
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1 Vacancy
Job Description
Job Title: Interim Manager Support Organization RSC
Location: Apeldoorn
Start Date: November 1 2024
End Date: October 31 2025
Extension Option: 2x12 months
Hours per Week: 32
Salary Grade: BvS D Scale 12
Job Type: Interim with a focus on resultsdriven outcomes
Job Description:
We are seeking an experienced Interim Manager to lead the transformation of our Support Organization within the Regional Service Centers (RSC) of the police. As the driving force behind centralizing the national Support process you will oversee a team of passionate Support professionals and be responsible for shaping and optimizing the entire Support organization.
Key Responsibilities:
- Leadership and Management:
- Lead and direct the Support team including the Manager WFM and the Quality Coordinator.
- Guide the development of the Support team in terms of skills and knowledge.
- Drive continuous improvement and ensure the effective implementation of new processes.
- Process and Strategy Development:
- Design implement and maintain the Support organization s processes.
- Position Support within the RSCs as expert partners in service delivery.
- Utilize datadriven decisionmaking to enhance capacity and efficiency.
- Prepare and execute a plan for the formal establishment and integration of the support team.
- Stakeholder Engagement:
- Build and maintain relationships with key stakeholders.
- Promote awareness and ensure the proper positioning of the Support organization.
- Project Management:
- Monitor and prioritize the project calendar.
- Oversee the transition from temporary to permanent support structures.
Objectives:
- Achieve continuous improvement in Support functions using advanced data analysis.
- Complete the formal setup and integration of the support team within the RSC.
- Ensure smooth handover from the temporary to the permanent organization.
Requirements
Required Qualifications:
- Education:
- Bachelor s degree or higher in HRM or a related field.
- Certification in Contact Center Management.
- Experience:
- Minimum of 10 years experience managing contact centers.
- Proven track record in implementing organizational changes and managing HR functions.
- Extensive experience in leading and developing multidisciplinary teams.
- Experience with reorganizations within contact centers.
- Skills and Competencies:
- Strong problem analysis and decisionmaking skills.
- High political and organizational sensitivity.
- Excellent organizational and project management abilities.
- Ability to work flexibly and collaboratively.
- Resultoriented with strong client focus.
Preferred Qualifications:
- Certification in Change Management.
- Previous project leadership experience within a police organization.
This role offers a dynamic working environment and an opportunity to significantly impact the professionalization of our support team. If you meet the qualifications and are ready for a challenging leadership position we encourage you to apply.
Bachelor s degree or higher in HRM or a related field. Certification in Contact Center Management. Experience: Minimum of 10 years experience managing contact centers. Proven track record in implementing organizational changes and managing HR functions. Extensive experience in leading and developing multidisciplinary teams. Experience with reorganizations within contact centers. Skills and Competencies: Strong problem analysis and decision-making skills. High political and organizational sensitivity. Excellent organizational and project management abilities. Ability to work flexibly and collaboratively. Result-oriented with strong client focus. Preferred Qualifications:
Employment Type
Full Time
