Customer Service Specialist
Customer Service Specialist
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Job Description
We SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider located in PJ Selangor where innovation meets excellence.
As we embark on our rapid expansion we are eagerly seeking talented individuals to join our team as Customer Service Specialists providing unrivalled support to our clients.
Position
Customer Service Specialist (Damansara City Mall)
Job Description
Handling customer inquiries and resolving issues through various channels (phone email chat inperson) to address inquiries complaints or requests.
Offerings and provide accurate information to customers including product features pricing availability and usage guidelines.
Responsible for managing customer accounts updating information and handling accountrelated queries or modifications.
Maintain accurate records of customer interactions transactions complaints and resolutions for future reference and analysis.
Job Requirements
Diploma or above in any field.
Preferable to have a minimum of 1 years experience in Customer Servicerelated areas.
Working experience in the call centre or automotive preferred.
A quick and willing learner that can master all details of our product and call taking techniques.
Customercentric / Strong customer service mindset.
Job Type
5 days a week rotational shift
Salary
Basic RM3000
Benefits
EPF Socso
Maternity leave
Annual Leave Maternity Leave Parental Leave etc
Opportunities for promotion
Professional development
Expected Start Date:
Immediately
Remote Work :
No
Employment Type
Full Time
