Customer Success Specialist
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Job Description
Responsible for the smooth onboarding of the client, on boarding ‘is making sure customer went live successfully with Foodics’
Responsible for the product know-how and training needs of the client upon the assignment from the professional services.
Responsible for educating the client on company activities and initiatives and how to utilize it the best way based on certain processes and SLA’s
Acting as the client advocate and consultant during the customer journey, to be the voice of the customer.
Responsible for making sure agreed ‘quarterly’ activities are being applied based on time frames related to customer stage during the customer journey resulting in increasing system usage & dependency, all to secure the renewals and increase the customer life time value with Foodics.
Employment Type
Full-time
