drjobs Ticketing Executive العربية

Ticketing Executive

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1 Vacancy
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Job Location drjobs

Cairo - Egypt

Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

  • Manage and resolve tickets submitted by clients through the company s ticketing system on a daily basis.
  • Ensure that all tickets are resolved within the agreed SLAs maintaining a high standard of client satisfaction.
  • Escalate unresolved tickets to relevant departments and ensure timely followup until resolution.
  • Participate in monthly meetings with the supervisor to review ticketing performance and discuss any ongoing issues.


  • Requirements

  • Bachelor s degree required.
  • Strong ability to multitask set priorities and manage time effectively.
  • Open to both male and female candidates.
  • Excellent problemsolving skills coupled with strong communication abilities.
  • Preferable experience with ticketing systems such as Freshdesk Zendesk or CRM platforms.


  • Benefits

    Competitive salary and benefits package.
    Private medical insurance.
    Up to 2 months yearly bonus based on achieved KPIs.
    Opportunity to work in a fastpaced highgrowth company.
    Hybrid working model.
    Dynamic and inclusive culture.
    Professional growth opportunities in a leading tech company.
    Flexible Working Hours.

    Employment Type

    Full Time

    Company Industry

    About Company

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