Manage and resolve tickets submitted by clients through the company s ticketing system on a daily basis.
Ensure that all tickets are resolved within the agreed SLAs maintaining a high standard of client satisfaction.
Escalate unresolved tickets to relevant departments and ensure timely followup until resolution.
Participate in monthly meetings with the supervisor to review ticketing performance and discuss any ongoing issues.
Requirements
Bachelor s degree required.
Strong ability to multitask set priorities and manage time effectively.
Open to both male and female candidates.
Excellent problemsolving skills coupled with strong communication abilities.
Preferable experience with ticketing systems such as Freshdesk Zendesk or CRM platforms.
Benefits
Competitive salary and benefits package.
Private medical insurance.
Up to 2 months yearly bonus based on achieved KPIs.
Opportunity to work in a fastpaced highgrowth company.
Hybrid working model.
Dynamic and inclusive culture.
Professional growth opportunities in a leading tech company.
Flexible Working Hours.