Client Services Representative Remote ESC8333
Client Services Representative Remote ESC8333
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Fast Hiring Multiple Positions!
- Flexible remote on appilcable positions!
- Tremendous career growth opportunities!
- Leadership development including mentoring and coaching!
- Team building activities and social events after hours!
What you will be doing:
- Provide nationwide title closing settlement and appraisal solutions for mortgage lenders.
- Assess and value properties based on Uniform Standards of Professional Appraisal Practice (USPAP) guidelines and federal and state appraisal laws.
- Handle internal and external inquiries related to moderately complex processes and transactions.
- Monitor messages and questions received via centralized inbox systematic work queues or phone.
- Respond to moderately complex inquiries and escalate more complex issues.
- Coordinate the preparation review and collection of all required documentation and forms for the recording of conveyance deeds.
- Coordinate signing appointments closing package preparation and final title packages for clients.
- Act as liaison between internal and external parties to ensure requests are effectively resolved.
- Enter detailed and accurate notes into appropriate systems and file documents according to standard procedures.
- Work with internal and external parties to effectively resolve issues.
- Follow up on delays in inquiry responses and update the status in the systems.
- Maintain a high level of customer service through proactive communication with internal and external customers and business partners.
- Update management on trends issues or problems that may impact the business or clients.
- Communicate any requirements to clients and exercise good judgment in the enforcement or exceptions to policies.
- Practice call ownership and accountability for incoming inquiries.
- Enhance the quality of customer service for the benefit of the company and the customer.
- Perform other duties as assigned by management.
Experience you will need:
- Working knowledge and established skills to perform daytoday activities.
- Experience with Title & Escrow services and/or the Mortgage Industry.
- Follows standard procedures and guidelines.
- Works under general supervision with limited ability to modify approach.
#INDEH123
Employment Type
Full Time
