Client Services Representative Remote ESC8333

• Fast Hiring Multiple Positions!
• Flexible remote on appilcable positions!
• Tremendous career growth opportunities!
• Leadership development including mentoring and coaching!
• Team building activities and social events after hours!

What you will be doing:

• Provide nationwide title closing settlement and appraisal solutions for mortgage lenders.
• Assess and value properties based on Uniform Standards of Professional Appraisal Practice (USPAP) guidelines and federal and state appraisal laws.
• Handle internal and external inquiries related to moderately complex processes and transactions.
• Monitor messages and questions received via centralized inbox systematic work queues or phone.
• Respond to moderately complex inquiries and escalate more complex issues.
• Coordinate the preparation review and collection of all required documentation and forms for the recording of conveyance deeds.
• Coordinate signing appointments closing package preparation and final title packages for clients.
• Act as liaison between internal and external parties to ensure requests are effectively resolved.
• Enter detailed and accurate notes into appropriate systems and file documents according to standard procedures.
• Work with internal and external parties to effectively resolve issues.
• Follow up on delays in inquiry responses and update the status in the systems.
• Maintain a high level of customer service through proactive communication with internal and external customers and business partners.
• Update management on trends issues or problems that may impact the business or clients.
• Communicate any requirements to clients and exercise good judgment in the enforcement or exceptions to policies.
• Practice call ownership and accountability for incoming inquiries.
• Enhance the quality of customer service for the benefit of the company and the customer.
• Perform other duties as assigned by management.

Experience you will need:

• Working knowledge and established skills to perform daytoday activities.
• Experience with Title & Escrow services and/or the Mortgage Industry.
• Follows standard procedures and guidelines.
• Works under general supervision with limited ability to modify approach.