IT Support Engineer Tier 1
IT Support Engineer Tier 1
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Salary Not Disclosed
1 Vacancy
Job Description
- Help monitor investigate and address security threats to keep systems safe.
- Resolve service requests efficiently ensuring timely support in line with SLAs.
- Install and configure workstations to set up employees for success.
- Manage user accounts including creating updating and deleting to keep systems organised.
- Provide valuable support to IT Administrators enhancing team effectiveness.
- Assist with video conferencing audiovisual and access control equipment to ensure smooth operations.
- Configure and manage Office 365 applications such as Exchange Teams SharePoint Online OneDrive and Intune to optimise productivity.
- Participate in meetings and keep documentation uptodate to support ongoing improvement and communication.
- Relevant certifications such as MCP A N or M365 Certified Administrator.
- 4 6 years of experience in desktop support or Tier 1 IT support roles.
- Experience administering and supporting Microsoft AD and/or Entra ID.
- Skilled in installing and supporting desktop operating systems and Office 365 applications.
- Ability to install troubleshoot and maintain desktops printers and voice applications.
- Strong troubleshooting skills for networking and antivirus/security issues.
- Capable of prioritising tasks working under pressure and adhering to policies.
- J104566
Employment Type
Full Time
