IT Support Engineer Tier 1
Posted on :
31-08-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
31-08-2024
Job Description
About our client:
Our client established in the 90s and headquartered in Cape Town has a global presence with over 500 employees. They are a diverse team of brilliant knowledge workers. The best and brightest engineers developers and specialists within finance HR digital infrastructure and marketing will be your cohort. This company loves innovation utilising cuttingedge tech and digitised processes. They prioritise integrity they are brilliant at supporting your academic career and internal promotion trajectory.
Position Overview:
In this role youll play a key part in keeping systems secure by monitoring and addressing security threats. Youll manage service requests install and configure workstations and handle user account management. Youll also support IT administrators maintain AV and access control equipment and manage Office 365 applications. Our client is looking for someone with IT support experience strong skills in Microsoft AD/Entra ID networking and troubleshooting. If you have a keen eye for detail can prioritise effectively and thrive in a fastpaced environment this position offers a rewarding opportunity to make a significant impact.
What you will be doing:
- Help monitor investigate and address security threats to keep systems safe.
- Resolve service requests efficiently ensuring timely support in line with SLAs.
- Install and configure workstations to set up employees for success.
- Manage user accounts including creating updating and deleting to keep systems organised.
- Provide valuable support to IT Administrators enhancing team effectiveness.
- Assist with video conferencing audiovisual and access control equipment to ensure smooth operations.
- Configure and manage Office 365 applications such as Exchange Teams SharePoint Online OneDrive and Intune to optimise productivity.
- Participate in meetings and keep documentation uptodate to support ongoing improvement and communication.
What you need:
- Relevant certifications such as MCP A N or M365 Certified Administrator.
- 4 6 years of experience in desktop support or Tier 1 IT support roles.
- Experience administering and supporting Microsoft AD and/or Entra ID.
- Skilled in installing and supporting desktop operating systems and Office 365 applications.
- Ability to install troubleshoot and maintain desktops printers and voice applications.
- Strong troubleshooting skills for networking and antivirus/security issues.
- Capable of prioritising tasks working under pressure and adhering to policies.
Job ID:
- J104566
Employment Type
Full Time
Key Skills
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