Account Collection Specialist
Account Collection Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Join Our Team at VirtuallyinCredible as an Account Collection Specialist!
The Account Collection Specialist is responsible for managing the collection of outstanding accounts receivable from customers and clients. This role involves communicating with customers resolving payment issues and ensuring that overdue accounts are paid.
Responsibilities:
Regularly review customer accounts to identify overdue payments and initiate collection activities.
Contact customers via phone email or mail to remind them of overdue payments and negotiate payment plans when necessary.
Address and resolve any issues or disputes that may be causing delayed payments. Work with internal teams to resolve discrepancies.
Negotiate payment plans or settlements with customers to ensure the recovery of outstanding debts.
Maintain accurate records of all communications and transactions related to the collection process. Update account status and notes in the system.
Prepare and present regular reports on collection activities outstanding balances and progress toward collection goals.
Provide exceptional customer service throughout the collection process ensuring that customer relationships are maintained even when collecting overdue payments.
Qualifications:
Proven experience in a collections role or a similar customer service role. Experience in a finance or accounting environment is a plus.
Strong communication and negotiation skills
Ability to handle difficult conversations with customers
Excellent organizational and time management skills
Proficiency in Microsoft Office and experience with collection software
Knowledge of relevant laws and regulations related to debt collection
Detailoriented persistent and able to work independently with minimal supervision.
Employment Type
Full Time
