Retail Sales Coordinator

Passion you have it. For people the EV revolution our products and align with our sustainable mission toimprove the society we live in. Your passion is energetically fueled through social exchange and by providingan exceptional buying experience. Sounds like you

The opportunity

As Retail Sales Coordinator you will coordinate all operational & tactical activities within in the Retail Saleschannel consisting of new car sales and used car sales. Our Direct Sales business model enables us having acomprehensive lead management process knowing our customer from first meeting up to purchase andretaining. You will contribute to further developing this process and to create the best possible buyingexperience for our customers while maximizing our Retail sales results. Moreover you will participate indeveloping our Preowned Polestar program and will be working with Polestar partners to optimize Preowned sales while monitoring and influencing our Residual Values (RV).

The responsibilities

Retail Sales (new car sales)
Responsibility for achieving the set Retail Order target monitor performance and report to theManager Retail Sales on results and needed actions to improve Retail Sales performance. In examplepreparing a new tactical campaign or proposition
Ensure retention by developing offers to connect used car sales to new car sales
Assist the Manager Retail Sales by preparing the Retail Sales budget
Collect input identify gaps and report improvements to the Manager Retail Sales and work togetherwith internal stake holders for the continuous development of our online sales channel including thebackend systems & processes
Ensure operational performance for the white label products Polestar leasing & Polestar finance byworking together with our partners
Monitor report and improve the competitiveness of the white label products Polestar Leasing &Polestar Finance
First point of contact for customer facing staff (CE Team Spaces & Handover Center) to support them in selling cars & delivering a seamless customer experienceLead Management (new & used car sales)
Oversee all lead follow up activities; provide customer facing staff with the relevant tools to convert alead into a salePolestar Automotive Netherlands

Remarketing (used car sales)
First point of contact for customer facing staff (CE Team Spaces & Handover Center) for allRemarketing related activities
Support new car Retail Sales by leveraging our tradein program
Support Polestar Remarketing Partners
Monitor and report on pricing for Preowned Polestars and their Residual Value level
Ensure fulfilment of Polestar Preowned standards across operations through regular audits andprovided training

General
Report on the KPIs on retail sales performance lead management and remarketing

The ideal candidate

In order to succeed in this role and at Polestar in general there are a few characteristics youll need to have. Tenacity. Flexibility. Curiosity. The ability to take the initiative to meet deadlines and requirements and to abandon ideas when theyre not feasible. You are a team player

In addition youll need the following qualifications:

Experience with data analysis market sales analysis and lead management
Experience with vehicle remarketing is an advantage
(Automotive and / or Luxury goods) Retail experience is a strong advantage
Knowledge from and general interest in ecommerce(it helps if you know what CRO UX & UI means)
Digital native: excellent knowledge of MS Office and Salesforce or the eagerness to quickly learnis a strong advantage
Stakeholder management
Excellent communication skills
Fluent in Dutch and English both written and spoken

Polestar is an international company with various nationalities represented. Therefore both Dutch andEnglish are used inwritten and spoken communication. And though we have a global presence we maintain a part ofthe startup mentality that saw us grow so rapidly. Expect a fastpaced exciting environment. Change happens often at Polestar. But so does progress.

The process

If the above matches your ambitions be sure to apply. Our selection process commences in the second half of September andis ongoing and the position will remain open until its filled.

The Polestar journey is an electric one.