Customer Service Administrator
Customer Service Administrator
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Job Description
About Aira
We are a nextgeneration home energy champion. We passionately believe that creating smart sustainable homes and a world class working environment is our way to make a positive impact in the world.
Airas mission is to advance the next generation of home energy solutions creating intelligent sustainable homes for a meaningful impact. Starting with innovative heat pumps it will evolve into a comprehensive intelligent clean energytech system and include dynamic electrical tariffs cuttingedge home solar systems and advanced battery storage solutions.
About the role of Customer Service Administrator at Aira
We are seeking a dedicated and customerfocused personto join our team.At Aira the role of theCustomer Service Agent is to be responsible for ensuring exceptional customer satisfaction through efficient communication and effective issue resolution. This role requires close collaboration with various teams and colleagues to guarantee a seamless and positive customer experience.
What youll be doing as aCustomer Service Administrator
- Answer queries and concerns
- Delivering company information
- Resolving customer issues and giving updates
- Having a proactive attitude and deliver excellent customer service
- Support and work closely with technicians to ensure capacity is most effectively resourced.
- Support Team Leads to find improved ways of working.
The role is based 5 days per week at ourManchester hub.
What is in it for you as aCustomer Service Administrator
- 28000 per year salary
- 25 days annual leave bank holidays
- Health Cash Plan
- Reward Gateway (shopping discounts)
- Life insurance
- Gain handson experience in a fastgrowing scaleup with career advancement opportunities.
- Collaborate with diverse teams across international markets and launch products globally.
- Free onsite parking
At Aira Were not just champions of nextgeneration energy were champions in Diversity and Inclusion too. We believe that a diverse workforce sparks innovation and creativity and enables us to better serve our customers and communities. We encourage individuals from all backgrounds cultures and perspectives to join our team. We will never accept any form of discrimination and believe that together we can drive a new era for our people and planet.
Employment Type
Full Time
