Customer Service Representative Cin7 Proficient
Customer Service Representative Cin7 Proficient
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1-7years
USD USD 7 - 1200
1 Vacancy
Job Description
This is a remote position.
We are a leading wholesale company specializing in tapware and brassware. Our mission is to build genuine relationships through integrity and trust delivering exceptional customer experiences from inquiry to order fulfillment. We value creativity positivity and a drive for excellence fostering an environment where every team member is treated equally and considered part of our extended family.
We are seeking highly organized detailoriented individuals to join our team as fulltime Admin Assistants in our Customer Service department. The successful candidates will play a crucial role in ensuring our customers have a seamless experience handling a large volume of email inquiries and processing orders with high accuracy.
- Fulltime position
- Monday to Friday 9am to 5pm AEST (11:00 AM to 7:00 PM PHT)
- Some overtime may be required during peak times of the year
- Customer Service (Emailbased):
- Handle a large volume of customer inquiries exclusively through email
- Utilize tracking systems (e.g. DHL) to provide accurate delivery information
- Issue invoice copies proof of purchase and other relevant documentation
- Apply problemsolving skills to address customer inquiries effectively
- Manage email inbox proactively using organizational tools
- Provide clear concise communication to minimize backandforth exchanges
- Update internal notes with detailed information
- Handle a large volume of customer inquiries exclusively through email
- Order Processing:
- Process a minimum of 50 orders per day with high accuracy
- Review purchase orders to identify potential omissions or errors
- Extract and input purchase order information into the Cin7 system
- Reconcile purchase orders against Cin7 to ensure accuracy
- Create pick slips for instock items and communicate with the warehouse team
- Manage outofstock situations and handle backorders with care
- Process a minimum of 50 orders per day with high accuracy
Requirements
- Demonstrates trust and respect through integrity and reliable actions
- Shows commitment to going above and beyond in work
- Embodies positive vibes fostering a supportive work environment
- Displays a driven to excel mindset pursuing continuous improvement
Benefits
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
- Steady freelance job
Excellent written communication skills in English Strong attention to detail and high accuracy in task completion Ability to self-check work before submission Proactive approach to learning and skill development Excellent organizational skills for efficient multi-tasking Critical thinking and common sense to assess and address customer queries Proficiency in using CRM systems and order processing software Deep understanding of backorder management Minimum 1 year of experience using Cin7 Previous work experience in a wholesale company specializing in tapware/brassware is a major advantage but not essential
Education
N/A
Employment Type
Full Time
