Customer Success Manager
Customer Success Manager
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1 Vacancy
Job Description
Redefining Success with a Global Leader in CX Innovation
In the fastevolving world of Customer Experience Management our client leads the charge with a cuttingedge platform that turns customer feedback into strategic gold. By blending AI machine learning and data visualization they ve empowered global brands to create over 50 million moments of delight. Their rapid onboarding and customerfirst approach set them apart as a CX powerhouse. Step into a role where your expertise drives innovation and every interaction becomes an opportunity to make waves in the industry.
Your Role in Redefining Success
Be part of our client s team as a Customer Success Manager and play a pivotal role in nurturing client relationships. You ll drive customer satisfaction boost platform adoption and contribute to creating gamechanging customer journeys that deliver exceptional outcomes.
Position Highlights at a Glance
Shift: Day Shift Weekends Off Monday Friday 6:00 AM 3:00 PM
Work Setup: Permanent workfromhome
- Manage customer renewals to ensure retention and satisfaction.
- Upsell and crosssell to expand your customer portfolio and drive revenue growth.
- Increase customer satisfaction by understanding platform usage and identifying improvement opportunities.
- Drive platform adoption by engaging endusers and providing guidance for regular usage.
- Ensure engagement with key account stakeholders and deliver relevant timely communications.
- Collaborate with marketing and implementation teams to provide customers with uptodate information and resources.
- Stay mindful of customer business challenges and objectives aligning platform features to meet their goals effectively.
Requirements
Your Winning Qualifications
- 3 5 years of experience in customer success sales account management or customer service roles.
- Strong verbal and written English communication skills; presentation experience is a plus.
- Passionate about delivering exceptional customer service and ensuring client satisfaction.
- Proven ability to build and maintain strong relationships with clients and internal stakeholders.
- Creative and innovative in solving problems and providing effective solutions.
- Familiarity with the Customer Experience Management (CXM) industry.
- Working knowledge of project management principles and practices.
Benefits
Exceptional Perks and Benefits
- Day 1 HMO coverage with free dependent
- Potential visit to Australia for professional development and collaboration
- Upskilling or training provided by the client when needed to enhance your expertise
- Competitive Salary Package
- Permanent WFH arrangement
- Prime office location (Easy access to MRT stations restaurants and banks)
- Day shift schedule
- Fixed weekends off
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit )
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 25 annual leaves to be used on your own discretion
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
Your Winning Qualifications 3 5 years of experience in customer success, sales, account management, or customer service roles. Strong verbal and written English communication skills; presentation experience is a plus. Passionate about delivering exceptional customer service and ensuring client satisfaction. Proven ability to build and maintain strong relationships with clients and internal stakeholders. Creative and innovative in solving problems and providing effective solutions. Familiarity with the Customer Experience Management (CXM) industry. Working knowledge of project management principles and practices.
Employment Type
Full Time
