Native French Speaker Customer Service
Native French Speaker Customer Service
Posted on :
18-11-2024
Employer Active
1 Vacancy
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Job Description
Position: FrenchSpeaking Customer Service Representative (Remote Urgent Hire)
Location: Remote (based in Lisbon)
Work Schedule:
- Early Shift: 08:00 AM 05:00 PM
- Night Shift: 01:00 AM 10:00 AM
- 5 days per week
Responsibilities:
- Deliver topquality support to Frenchspeaking customers via phone email and chat
- Address and resolve questions about products services and accounts promptly
- Troubleshoot customer issues and escalate complex cases when necessary
- Ensure customer satisfaction through proactive followups and clear communication
- Keep customer records accurate and uptodate in the system
- Collaborate with your team and management to maintain high service standards
- Work rotational shifts including both early and night shifts with an emphasis on consecutive days off when possible
Requirements:
- Native French speaker (required)
- Proficient in English (C1 level) for internal communication
- Previous experience in customer service is beneficial
- Excellent communication and problemsolving skills
- Ability to handle multiple customer inquiries simultaneously
- Comfortable working with technology and customer service platforms
- Flexibility to work early and night shifts based on the business needs
What We Offer:
- A competitive salary package
- Remote working from the comfort of your home in Lisbon
- Comprehensive training and ongoing support to grow your career
- A dynamic and inclusive team environment
- Opportunities for career progression within the company
This is an urgent opening Apply today and become a key player in our rapidly growing team!
Employment Type
Full Time
Key Skills
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