Customer Service Banking - German Market - Madrid
Customer Service Banking - German Market - Madrid
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Job Description
With over four decades of experience in the banking sector and a global footprint spanning 88 countries we are assembling a multilingual team of investment specialists. This opportunity is ideal for individuals interested in ambitious career paths within one of our esteemed digital banking programs.
You will engage with highprofile clients of a prominent European digital bank offering financial advice and introducing cuttingedge banking products with attractive returns.
Brief overview of the role:
Provide customer support to bank clients via calls emails WhatsApp and chat platforms delivering exceptional service and promoting innovative digital banking products in the German market.
Responsibilities:
- Handle customer inquiries regarding banking services account openings password resets transfers etc.
- Manage backoffice tasks such as responding to emails and WhatsApp messages.
- Promote banking products.
- Adhere to transparency requirements providing information about the purpose features and risks of various investment products in line with applicable internal and external regulations.
- Report and monitor any anomalies in applications.
- Meet quality standards and sales targets set by the organization.
Requirements:
Education: Preference for degrees in Business Administration Mathematics or Law.
Proficiency in MS Office (Excel Word PowerPoint Access).
Languages: Fluency in German at a C2 level.
Skills and Competencies:
- Customerfocused with strong empathy and active listening skills.
- Excellent verbal and written communication abilities.
- Analytical mindset with the ability to quickly grasp new concepts independently.
- Strong commercial acumen and adeptness in client interaction.
- Effective problemsolving skills.
- Team player with a proactive and resultsoriented approach.
- Capability to plan organize and thrive in highpressure environments. Initiative autonomy and a positive mindset. Flexibility to adapt to evolving technologies and dynamic work environments.
Experience: Previous experience in banking is advantageous.
Benefits:
- Fulltime position 38.5 hours per week Monday to Sunday (with 2 days off per week and 2 weekends off per month) from 2:00 p.m. to 10:00 p.m.
- Permanent contract.
- Salary: 20730 gross per year.
- Annual leave: 32 calendar days.
- Opportunity to work with the worlds largest service provider.
- Real prospects for career advancement within the company.
Remote Work :
No
Employment Type
Full Time
