Branch Manager Doral FL

Job Description:

The Service Manager acts as the company representative to customers for the assigned

service area & manages a service support team of Radio Frequency (RF) Technicians an

office administrator & other support staff. The manager ensures service center

operations are efficient that appropriate response times & timelines are met & that the

quality of work & customer service meets the highest standards for both demand

services & contract services provided. Manager is to monitor all workflow processes &

institute changes to maximize efficiency instilling a culture of continuous improvement

& putting the customer first.

This is a role that requires the manager to work proactively without direct supervision.

Main Areas of Responsibility:

Responsible for maintaining & expanding customer base & relations.

Responsible for continuous improvement efficiency & effectiveness of the service

center

Provides leadership management & development of his/her team.

Responsible for assigned sales.

Responsible for monitoring & achieving center P&L targets.

Responsible for implementing service center policies in their region.

Responsible for all assigned company physical property inventory & assets.

Responsible for service center budget construction & meeting / exceeding fiscal

goals

Knowledge Skills & other Requirements:

Understanding of customer expectations / requirements

Fulfils commitments to customers.

Proactive problem solving

Able to work under pressure.

Selfmotivated & target driven.

Good understanding of technical concepts (telecommunications)

Computer database experience

Requires strong computer skills. Including creation of various reports & complex

spreadsheets. Must be proficient in entire Microsoft Office Suite with a strong focus

on Excel & Word. Microsoft Dynamics AX Experience also preferred.

Excellent motivational & communication skills

Forward strategic thinking

Experience of resource planning & understanding of budgeting.

Able to travel for training & other activities.

Provide recordkeeping as related to time worked attendance worker compensation

reprimands & terminations.

Education &/or Experience:

High School Diploma Required

Associate or bachelor s degree preferred.

35 years experience in Emergency Response line of work Fire Department Law

Enforcement or Military leadership preferred.

35 years progressive management responsibilities required.

Demonstrated work under pressure to achieve assigned goals.

Experience of resource planning & understanding of budgeting.

Customer driven mindset

Radio Frequency (RF) communications experience preferred.

Proficient in presenting to small groups of customers.

Candidates must pass a preemployment background check; drug screen and have

a valid US Driver s License with an acceptable driving record.

No suspensions within the past five years.