Retail Operations Coordinator

1. Monitor inventory levels and ensure that products are in stock;
   
2. Identify areas for improvement in operations and implement solutions;
   
3. Coordinate order tracking and order management while providing issue resolution between parties;
   
4. Act as primary resource for retail operations support in areas involving policies and procedures;
   
5. Act as a single point of communication between corporate office and store management;
   
6. In collaboration with the supply chain department develop operations calendar for stores to properly plan for upcoming projects orders vendors and key events;
   
7. Attendance on calls conferences and other meetings with store managers vendors exhibitions and retail operators;
   
8. Observe review and analyze processes to identify inefficiencies and areas where improvements could be made;
   
9. Identify analyze and implement improvements to processes and ways of working to drive productivity and value added by the Retail function;
   
10. Organize adhoc administration work for the Retail Operations team.
    

1. Provide training to staff on product knowledge pricing and sales customer service logistics retail software management and other related areas;
   
2. Support and oversee HR departments and staff performance;
   
3. Working with team leaders managers and department heads to learn departmental needs and goals;
   
4. Identify and resolve any problems jeopardizing the smooth running of the market stores;
   
5. Be part of the recruitment process of staff.
   

1. Ensure that all customers receive a high level of service and attention;
   
2. Plan and execute promotional events and sales campaigns;
   
3. Maintain store layouts and displays to maximize sales and optimize customer experience and satisfaction;
   
4. Together with the Managing Director work on customer experience process improvements such as helping to administer labour management tool and customer experience measurement tool;
   
5. Facilitate crosschannel feedback from customers and employees to management and Managing Director or Executive teams.
   

1. Support Accountants/Financial officers budgets and expenses for each retail location;
   
2. Keenly monitor and minimize all unnecessary expenses;
   
3. Introduce new and innovative ways of cost efficiency and best practices;
   
4. Perform regular store audits to ensure compliance with policies and procedures;
   
5. Ensure that all activities conform to local federal industry and company standards.
   

1. Track sales figures and analyze trends to inform decisionmaking;
   
2. Coordinate with store employees to ensure that they are meeting their sales targets;
   
3. Submit monthly quarterly and annual reports;
   
4. Manage monitor and report on store costs consumables stationary drinks and utilities;
   
5. Prepare reports for retail management for Store Standards Reviews physical inventories customer shops and satisfaction;
   
6. Remain in CC on all communication back to various departments to improve knowledge disseminate deemed necessary information to stores and ensure timely response from corporate office suppliers and stores.
   

Requirements

• A bachelors degree in business or a related field (Business Administration Accounts Finance Marketing etc.);
  
• Minimum 5 years of experience in retail management or operations with a strong understanding of the retail industry;
  
• 25 years relevant Administrative/ Bookkeeping / Payroll work related experience;
  
• Experience in Finance Accounting retails softwares (such as Zoho QuickBooks iTrade Mycom etc.) or relevant field;
  
• Knowledge of purchasing inventory logistics promoting displaying and selling retail commodities in and out of commodities;
  
• Relevant working experience in statistical/Retail Operations function with CRM experience preferred;
  
• Proven work experience as an Operations Coordinator or similar role;
  
• Must have strong computer skills Word Excel Power Point and Access;
  
• Comfortable working in a dynamic and fast paced environment.
  

• Willing to travel to different countries;
  
• Regularly visits to distribution centres and stores to liaise with Operational Teams;
  
• Must be able to work flexible evening and weekend hours;
  
• Be able to work in a fastpaced environment multitask and respond with a sense of urgency for the interest of the retail stores;
  
• Ability to work remotely from home office;
  
• Respects the culture of the geographical operations and the people;
  
• Active listening skills.
  

• Excellent written and verbal communication skills in English.
  
• Communication in Arabic is an advantage.
  

Benefits