Customer Success Manager
Posted on :
28-08-2024
Employer Active
1 Vacancy
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Job Description
Roles & Responsibilities
- 24 years of experience in customer success or a similar role. Should have work experience
- in the B2B SaaS domain and handling US or UK customers.
- Proven ability to build and nurture longterm relationships with customers.
- Experience in effectively managing customer expectations and providing satisfactory service.
- Have a customerfirst mindset and prioritize what matters to them.
- Ability to listen actively to the customer and understand their concerns or feedback to
- provide proper assistance.
- Persuasiveness to encourage customers to adopt the new features or recommended
- solutions.
- Pro activeness in identifying and resolving potential issues a customer might encounter.
- Ability to collaborate and lead crossfunctional teams to deliver excellent customer
- experience.
- Empathetic and perceptive to understand the customer s needs and offer timely assistance.
- Indepth product knowledge to provide effective guidance and support.
- Exceptional written and verbal communication skills.
- Efficient time management to meet customer needs on time.
Employment Type
Full Time
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