ASSISTANT MANAGER

OBJECTIVE:

The objective of an Customer Service Manager is to manage the operations of the outlet effectively drive sales ensure customer satisfaction and maintain operational efficiency.

ROLES AND RESPONSIBILITIES:

1. Oversee daytoday operations of the Customer Service including opening and closing procedures inventory management and ensuring cleanliness and maintenance.
   
2. Develop and implement strategies to maximize sales and achieve revenue targets.
   
3. Monitor and analyze sales performance identifying areas for improvement and implementing corrective measures.
   
4. Train supervise and motivate staff to deliver exceptional customer service and meet performance goals.
   
5. Ensure compliance with company policies procedures and quality standards.
   
6. Handle customer inquiries complaints and resolve issues in a timely and satisfactory manner.
   
7. Maintain effective communication and coordination with other departments such as marketing finance and procurement.
   
8. Conduct regular stock checks manage inventory levels and minimize wastage.
   
9. Implement marketing initiatives and promotions to drive foot traffic and increase sales.
   
10. Monitor and control operating costs including labor supplies and overhead expenses.
    

Requirements

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SKILLS

DESCRIPTION

1

Leadership

Ability to lead and inspire a team

2

Communication

verbal and written communication skills

3

Sales and Marketing

Strong knowledge of sales techniques and marketing strategies

4

Customer Service

Dedication to delivering exceptional customer experiences

5

ProblemSolving

Analytical thinking and problemsolving skills to address challenges

6

Financial Acumen

Understanding of financial reports budgets and cost control

7

Interpersonal Skills

Ability to build and maintain positive relationships with customers and staff

8

Adaptability

Flexibility to adapt to changing situations and demands.

9

Technology Proficiency

Familiarity with pointofsale systems and other relevant software.

10

Education

A bachelors degree in business administration hospitality management retail management

11

Experience

3 years of previous experience in a supervisory or management role within the retail hospitality or food and beverage industry is highly desirable.