Business Analyst City Operations Smart City Operations

Responsibilities:

• Process Mapping & Analysis:
  
• Work closely with city management and operations teams to document and analyze current processes ("as is" state) across various functional areas including public safety traffic management waste management and more.
  
• Identify opportunities for process improvement and assist in developing optimized workflows ("to be" state) for smart city integration.
  
• Stakeholder Engagement:
  
• Engage with key stakeholders from different city departments to gather detailed requirements and ensure a thorough understanding of their operational needs.
  
• Facilitate workshops and meetings to validate findings and propose solutions that align with stakeholder objectives.
  
• Documentation & Reporting:
  
• Create clear concise and comprehensive documentation of business processes workflows and operational concepts.
  
• Prepare reports and presentations for stakeholders and project management teams to communicate findings and progress.
  
• Support Development & Implementation:
  
• Collaborate with the software development team to translate business requirements into technical specifications.
  
• Provide support during the implementation phase ensuring that the developed solutions meet the operational requirements.
  
• Continuous Improvement:
  
• Monitor and review the effectiveness of implemented processes and systems providing feedback and recommendations for further enhancements.
  

Requirements

Required Qualifications:

• Education:
  
• Bachelor s degree in Business Administration Management Information Systems Urban Planning or a related field.
  
• Experience:
  
• 13 years of experience in business analysis process mapping or a related role. Experience in city operations municipal services or smart city projects is highly desirable.
  
• Familiarity with business process modeling tools and techniques (e.g. BPMN flowcharts) is an advantage.
  
• Basic understanding of Agile methodologies and project management practices.
  
• Skills:
  
• Strong analytical and problemsolving skills with the ability to think critically about complex processes.
  
• Excellent communication and interpersonal skills with the ability to engage with stakeholders at various levels.
  
• Attention to detail and a strong commitment to accuracy and quality in all work.
  
• Ability to work independently and as part of a team managing multiple tasks and deadlines effectively.
  

Preferred Qualifications:

• Experience in city operations and management.
  
• Familiarity with smart city technologies IoT or digital transformation projects.
  
• Proficiency in using Microsoft Office Suite especially Excel Visio and PowerPoint.