Business Analysis Manager City Operations Smart City Operations

Key Responsibilities:

• Establishing Business Analysis Processes:
  
• Develop and implement comprehensive business analysis processes and methodologies tailored to the smart city project s needs.
  
• Create and standardize documentation templates workflows and best practices for process mapping requirements gathering and stakeholder engagement.
  
• Ensure that the established processes are scalable repeatable and adaptable to the evolving needs of the project.
  
• Team Leadership & Management:
  
• Lead mentor and manage a team of junior and midlevel business analysts providing guidance and support to ensure highquality deliverables.
  
• Allocate resources effectively within the team ensuring that all functional areas of city operations are covered and project milestones are met.
  
• Foster a collaborative and learningfocused environment encouraging continuous professional development among team members.
  
• Strategic Analysis & Process Mapping:
  
• Oversee the documentation and analysis of current operations ("as is" state) across various city functions including public safety traffic management waste management and more.
  
• Lead the development of optimized workflows ("to be" state) that align with the smart city vision ensuring that all processes are designed for efficiency and scalability.
  
• Ensure alignment of all business analysis activities with the broader project objectives and stakeholder expectations.
  
• Stakeholder Engagement & Relationship Management:
  
• Serve as the primary liaison between the business analysis team and key stakeholders including city management department heads and external partners.
  
• Organize and facilitate highlevel meetings and workshops driving consensus and securing buyin for the proposed business analysis processes and solutions.
  
• Provide regular updates to senior management and stakeholders ensuring transparency and effective communication throughout the project lifecycle.
  
• Quality Assurance & Reporting:
  
• Establish quality assurance standards for all business analysis activities ensuring that documentation reports and deliverables meet the highest standards of quality and accuracy.
  
• Oversee the preparation of comprehensive reports and presentations that clearly communicate findings recommendations and progress to stakeholders.
  
• Implement continuous improvement practices within the business analysis processes to ensure ongoing effectiveness and relevance.
  
• Support Implementation & Continuous Improvement:
  
• Collaborate closely with the software development and project management teams to ensure that business requirements are accurately translated into technical specifications.
  
• Monitor the implementation of proposed solutions ensuring that they meet operational requirements and deliver expected outcomes.
  
• Lead postimplementation reviews to assess the effectiveness of changes and identify opportunities for further process improvements.
  

Requirements

Required Qualifications:

• Education:
  
• Bachelor s degree in Business Administration Management Information Systems Urban Planning or a related field. A Master s degree is a plus.
  
• Experience:
  
• 57 years of experience in business analysis process mapping or a related role with at least 23 years in a managerial or leadership position.
  
• Demonstrated experience in establishing business analysis processes and frameworks particularly in complex largescale projects.
  
• Experience in city operations municipal services or smart city projects is highly desirable.
  
• Skills:
  
• Strong leadership and team management skills with a proven ability to develop and implement processes from the ground up.
  
• Excellent analytical and problemsolving abilities with a strategic mindset and attention to detail.
  
• Exceptional communication and interpersonal skills with the ability to engage and influence stakeholders at all levels.
  
• Proficiency in business process modeling tools and techniques (e.g. BPMN flowcharts) and familiarity with Agile methodologies.
  

Preferred Qualifications:

• Experience with smart city technologies IoT digital transformation or related fields.
  
• Knowledge of municipal operations urban planning or infrastructure management.
  
• Proficiency in project management tools and software with a strong understanding of best practices in business analysis and process improvement.