Customer Service Representative Education Mid-Shift
Customer Service Representative Education Mid-Shift
Posted on :
28-08-2024
Employer Active
1 Vacancy
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Jobs by Experience
3years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
28-08-2024
Job Description
Job Summary:
We are seeking a personable Customer Service Representative to join our online tutoring team. The role will require handling initial and aftersale enquiries assisting with lesson scheduling and upholding/explaining our company policies in a courteous and professional manner. The ideal candidate will have exceptional customer service skills and ability to foster positive relationships with clients.
- Respond to customer inquiries promptly and professionally via email chat and phone.
- Assist customers with initial enquiries providing information about our tutoring services pricing and tutors availability.
- Provide technical support to customers as needed guiding them through our platform assisting with payments and troubleshooting any issues they may encounter.
- Update customer bookings at their request and in line with our policies.
- Liaise with tutors to coordinate and support with scheduling.
- Proactively follow up with customers to ensure satisfaction.
- Collaborate with other team members to continuously improve overall customer satisfaction response times and resolution rates.
- Monitor and categorise conversations between Tutors and Parents/Students ensuring that required actions have been taken and standards are met.
- Document customer interactions transactions and feedback.
- Acknowledge and resolve customer complaints in a timely and professional manner.
Requirements
Skills/Requirements Needed:
- Bachelors degree in Business Communication Marketing or a related field is preferred.
- Exceptional communication and interpersonal skills with a friendly and professional demeanour.
- English speaker with excellent written and verbal communication skills.
- At least 3 years of experience in customer service customer success or similar roles.
- Proficiency with computer systems and familiarity with online booking systems or CRM software.
- Ability to work independently and collaboratively as part of a remote team.
- Strong Numerical Skills: Ability to calculate total costs apply percentage discounts and convert between timezones.
Personal Attributes:
- Friendly and engaging: fosters a positive relationship with our clients showing sincere empathy and the genuine interest to help them with their scheduling needs.
- Open to candid feedback and communication: receptive to constructive input and actively communicates with colleagues to help improve everyone s performance and the company advance.
- Commitment to continuous improvement: willing and eager to learn and grow professionally.
- Longterm working relationship: committed to building a stable and longlasting partnership.
- Responsible and trustworthy: takes ownership of tasks and demonstrates reliability and integrity in all actions.
- Familiarity with the British Education System: preferably has a background/experience within the British education system.
Additional Job Details:
Setup and Location: Officebased (Ortigas Alabang Pampanga or Cebu)/Remote
Work Schedule: 9:00 AM to 6:00 PM (UAE) 1:00 PM to 10:00 PM (PH Time)
Employment Type: Fulltime
All interviews and other hiring requirements are done virtually or through video calls or emails.
Skills/Requirements Needed: Bachelor's degree in Business, Communication, Marketing, or a related field is preferred. Exceptional communication and interpersonal skills, with a friendly and professional demeanour. English speaker with excellent written and verbal communication skills. At least 3+ years of experience in customer service, customer success, or similar roles. Proficiency with computer systems and familiarity with online booking systems or CRM software. Ability to work independently and collaboratively as part of a remote team. Strong Numerical Skills: Ability to calculate total costs, apply percentage discounts, and convert between timezones. Personal Attributes: Friendly and engaging: fosters a positive relationship with our clients, showing sincere empathy and the genuine interest to help them with their scheduling needs. Open to candid feedback and communication: receptive to constructive input and actively communicates with colleagues to help improve everyone s performance and the company advance. Commitment to continuous improvement: willing and eager to learn and grow professionally. Long-term working relationship: committed to building a stable and long-lasting partnership. Responsible and trustworthy: takes ownership of tasks and demonstrates reliability and integrity in all actions. Familiarity with the British Education System: preferably has a background/experience within the British education system. Additional Job Details: Set-up and Location: Office-based (Ortigas, Alabang, Pampanga, or Cebu)/Remote Work Schedule: 9:00 AM to 6:00 PM (UAE) | 1:00 PM to 10:00 PM (PH Time) Employment Type: Full-time All interviews and other hiring requirements are done virtually or through video calls or emails.
Employment Type
Full Time
Key Skills
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