Customer Experience Abuja

Workcentral.Inc is a leading tech solutionbased company that specializes in providing coworking space shared working space virtual office services and operational software solutions for startups and SMEs. We are committed to delivering innovative solutions that help businesses grow and thrive.

Job Description:

We are seeking a motivated and customerfocused Customer Experience Expert to join our dynamic team. This role is vital in ensuring a positive first impression and maintaining the smooth operation of our facilities and resources. The ideal candidate will be organized proactive and capable of multitasking in a fastpaced environment.

Requirements

Greet Visitors:

Warmly welcome and assist visitors providing information about the company and its services.

Answer and Direct Phone Calls: Manage the main phone line direct calls to the appropriate staff and relay important messages.

Manage Front Desk Operations:

Ensure the reception area is tidy and organized while monitoring front desk security.

Facilities and Resources Management: Oversee the usage and maintenance of meeting rooms and office supplies.

Administrative Support: Assist with sorting mail managing appointments coordinating meetings and providing support to other departments.

Issue Visitor Passes: Distribute visitor badges and maintain a visitor log.

Receive and Route Deliveries: Accept deliveries and notify the appropriate staff members.

Handle Customer Inquiries: Address customer inquiries and provide basic product or service information.

Collaborate with Other Departments: Ensure smooth communication and coordination with other departments.

Performance Goals & Metrics:

Visitor Satisfaction: Achieve a 95% positive feedback rating from visitors and customers within the probationary period.

Response Time: Ensure all phone calls and inquiries are answered and resolved within 2 minutes.

Front Desk Management: Maintain a 100% accuracy rate in visitor logs and appointment scheduling.

Facility Utilization: Ensure meeting rooms are prepared and ready for use 100% of the time with zero complaints about facilities.

Educational Requirement:

National Certificate in Education (NCE) or Ordinary National Diploma (OND) in any relevant field.

Benefits

A basic salary of 60000 with additional benefits after a fourmonth probationary period including:

• Leave Entitlement
• Performance Bonuses
• Training and Development
• Compelling Salary Adjustments

Preferred Location:

Candidates residing in Jabi Utako Lifecamp Zone 3 4 and 5 will have an advantage.

Work Schedule:

8:00 AM 8:00 PM Monday to Saturday on a shift or rotation basis.

Application Process:

Interested candidates should apply through our careers portal by submitting their resume and cover letter.

Greet Visitors: Warmly welcome and assist visitors, providing information about the company and its services. Answer and Direct Phone Calls: Manage the main phone line, direct calls to the appropriate staff, and relay important messages. Manage Front Desk Operations: Ensure the reception area is tidy and organized while monitoring front desk security. Facilities and Resources Management: Oversee the usage and maintenance of meeting rooms and office supplies. Administrative Support: Assist with sorting mail, managing appointments, coordinating meetings, and providing support to other departments. Issue Visitor Passes: Distribute visitor badges and maintain a visitor log. Receive and Route Deliveries: Accept deliveries and notify the appropriate staff members. Handle Customer Inquiries: Address customer inquiries and provide basic product or service information. Collaborate with Other Departments: Ensure smooth communication and coordination with other departments. Performance Goals & Metrics: Visitor Satisfaction: Achieve a 95% positive feedback rating from visitors and customers within the probationary period. Response Time: Ensure all phone calls and inquiries are answered and resolved within 2 minutes. Front Desk Management: Maintain a 100% accuracy rate in visitor logs and appointment scheduling. Facility Utilization: Ensure meeting rooms are prepared and ready for use 100% of the time, with zero complaints about facilities. Educational Requirement: National Certificate in Education (NCE) or Ordinary National Diploma (OND) in any relevant field.