Customer Support Team Leader Spanish

David Kennedy Recruitment is working with a BPO with great employee satisfaction ratings to find an experienced Customer Support Team Leader (Spanish) to work in Greece Thessaloniki. The successful candidates would support customers of an ecommerce brand.

Position: Customer Support Team Leader (Spanish)

Location: onsiteThessalonikiGreece

Employment type: Fulltime

DUTIES AND RESPONSIBILITIES:

• Mentor coach and provide direction to B2B Sales Representatives fostering a culture of continuous learning and improvement.
• Implement performance evaluation processes including goalsetting and regular feedback to enhance team effectiveness.
• Develop and implement training programs focused on sales techniques product knowledge and compliance with company practices.
• Establish clear objectives and targets for the team; develop effective strategies to achieve those targets.
• Monitor sales activities and assessments to identify strengths weaknesses and opportunities for development.
• Collaborate with the sales team to refine processes and initiatives to achieve organizational goals.
• Serve as a key liaison between your team and other departments including Marketing and Client Services to streamline processes and share relevant insights.
• Facilitate escalation channels for team members and ensure issues are addressed in a timely manner.
• Utilize data analytics to assess team performance against established KPIs and to inform decisionmaking.
• Prepare and present regular updates on team performance and strategic initiatives to upper management.
• Support team in establishing and nurturing strong professional relationships with B2B clients ensuring high levels of customer satisfaction.
• Encourage a clientfirst mindset among team members to enhance customer loyalty.

REQUIREMENTS:

• Minimum of 12 months of people management experience in a B2B sales environment with a strong foundation in sales and account management.
• Fluency in English and Spanish (C1).
• Strong analytical problemsolving and strategic thinking skills.
• Comfortable using CRM systems and sales reporting tools.
• Exceptional communication and influencing abilities.
• Proven skills in providing constructive feedback and implementing corrective action plans.
• A passion for team development and a high level of understanding regarding customer confidentiality standards.
• Ability to thrive in a fastpaced dynamic environment while maintaining composure and focus.
• A customercentric mindset that balances business needs with customer expectations.

OFFER:

• Excellent remuneration package based on experience skills and performance
• Indefinite contract
• Private health and life insurance
• 85 EUR monthly meal vouchers
• 14 salaries a year
• Mondayto Friday office hours
• A dynamic and creative team with a positive and friendly atmosphere
• Good work environment the employer can show off great reviews from their employees
• Guidance and tools to reach your full potential
• Private health and life insurance