Bilingual Technical Support Specialist Remote
Bilingual Technical Support Specialist Remote
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Job Description
Location: Work from anywhere in Greece
Salary: 1200 EUR gross per month
Schedule: Monday to Friday 9 am 8 pm
Starting Date: 15th October
Language Requirement: Italian (native) English (B2)
Company Overview:
Join our dynamic team supporting a global leader in luxury automotive innovation. We are seeking motivated individuals with a passion for technology and customer service to provide exceptional technical support to our customers across Italy.
Role Overview:
As a Technical Support Specialist you will be the first point of contact for our customers delivering comprehensive technical assistance and ensuring a seamless customer experience. This role offers a unique opportunity to work remotely from anywhere in Greece while supporting a prestigious automotive brand.
Responsibilities:
- Provide timely and accurate technical support to our customers via phone email and chat channels.
- Troubleshoot and resolve technical issues related to our vehicles software applications and connected services.
- Document and escalate complex issues to the appropriate support teams for resolution.
- Educate customers on product features functionalities and selfservice options.
- Maintain high customer satisfaction ratings through effective communication and problemsolving skills.
Requirements:
- Native proficiency in Italian with excellent verbal and written communication skills.
- Proficiency in English (B2 level) to effectively communicate with international teams and customers.
- Prior experience in technical support customer service or a related field is preferred.
- Strong problemsolving abilities and a passion for delivering exceptional customer service.
- Ability to work independently in a remote environment and adapt to changing priorities.
- Availability to complete a fully paid 10day training program prior to starting.
Benefits:
- Competitive salary of 1200 EUR gross per month.
- Flexible workfromanywhere arrangement within Greece.
- Comprehensive training and ongoing professional development opportunities.
- Opportunity to work with a global automotive leader and enhance technical skills.
- Fulltime employment with a stable and supportive work environment.
Relocation Package:
- 2 Weeks of hotel accommodation
- Flight ticket (inside the EU)
- Airport Pickup
- Real Estate Agency fee
Documents accepted:
- EU citizenship.
- Fullpurpose & Specificpurpose work permit card.
- Certificate of Protection (refugees)
Remote Work :
No
Employment Type
Full Time
