French Customer Service Representative In Greece
French Customer Service Representative In Greece
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Job Description
Job Title: Danish Customer Service Representative Entertainment Streaming Platform
Location: PiraeusGreece (onsite Position with Relocation Provided)
Work : Onsite
Training Duration:3 weeks
Salary:gross per month
Bonus: Between 180300 Euro
Relocation benefit:Tickets Hotel Stay for 2 weeks
Job Description:
Join our client dynamic team as a French Customer Service RepresentativeAs a representative you will play a crucial role in assisting viewers with their account management billing inquiries and navigating both the site and application. Your responsibilities will include providing exceptional support troubleshooting system configurations and delivering accurate realtime responses to inquiries.
Key Responsibilities:
- Assist viewers via phone and chat with account management billing issues and basic navigation.
- Provide support on software functionality system configurations and network settings.
- Manage social media posts and emails related to account and technical issues.
- Handle inbound calls/chats from existing and potential customers ensuring a seamless experience.
- Adapt quickly to various communication channels including phone chat social media and email based on business needs.
- Utilize the Englishbased Client Knowledge Base effectively as translations are not available.
- Handle customer interactions from beginning to end with no tiered support system ensuring a comprehensive service experience.
Skills and Competencies:
- Strong written communication skills for chat and email.
- Advanced PC knowledge.
- Ability to multitask efficiently.
- Ability to deliver customercentric solutions smoothly.
- French language proficiency at C2 level and English at C1 level are essential.
Employment Type
Full Time
