Product Support Specialist

As a company led by women and parents BridgeCare is dedicated to driving fundamental systemic changes to make the early childhood education system more equitable and effective. Our platform serves as the cornerstone for realizing the vision of accessible highquality Early Care and Education for all. We invite you to join our team as a Product Support Specialist and contribute to our mission of positively impacting families and providers by building a modern responsive ECE system that prioritizes their needs.

BridgeCare

BridgeCare believes in making great technology publicly available accessible and easy to use.

We are a small womenled hardworking team of technologists who make the system of childcare work. We believe every child should have access to excellent early childhood education every person should be able to pursue purpose and enjoy family and every provider should be valued as an educator. The BridgeCare team does this by providing a userexperiencedriven technology suite designed to create a functional effective early childhood education system.

BridgeCare’s software is a whitelabel data and case management system for government agencies in the Early Childhood Care and Education (ECCE) sector. It is made for organizations that support parents and ECCE providers primarily licensed childcare and public preschool programs.

What You Will Do

As a Product Support Specialist you’ll be the goto person for helping our clients with any technical issues making sure they’re sorted out quickly and efficiently. You’ll keep them in the loop with clear friendly communication and keep our product documentation up to date.

Responsibilities:

• Provide product support and escalate issues to product/engineering accordingly.
• Resolve issues via Zoom or email.
• Communicate with clients to adhere to SLAs.
• Create and maintain product documentation for internal team members.
• Create knowledge bases for external clients.

Who You Are

You are a software support professional with excellent customer service skills and bilingual fluency. You are highly organized and quick to respond to customers and thrive in fastpaced startup environments.

Qualifications:

• Previous working experience in software support roles.
• Excellent customer service/communications skills.
• Bilingual Spanish/English speaking.
• Experience writing and maintaining support documentation.
• Experience as a firstline defense triaging support issue.
• Strong troubleshooting and critical thinking skills.
• Familiar with working in software not as an engineer but with some knowledge to start their own investigations on the issues.
• Experience using Jira Service Management.

Benefits

Salary: $7590k. Salary offers will be based on the candidate’s qualifications.
Remote work flexible scheduling customized benefits to meet individual needs.