Sr Avaya Technical specialist telephony support
Sr Avaya Technical specialist telephony support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Sr Avaya Technical specialist (telephony support)
Proficient in maintenance of Avaya communication systems including IP/SIP Systems based technologies converged systems and Contact Centers Solutions.
Provides customers with remote support regarding Avaya Aura Communication Manager Avaya Session Manager Avaya System Manager Media Servers IP Office Avaya provisioning software and IP networking.
Recording Systems or CC products AES CMS Experience Portal Predictive Dialers.
Ability to diagnose trouble on SIP environments / system integrations.
Ability to troubleshoot IP/SIP telephony environments IP protocol traces and integration products.
Ability to support Voice over IP end points and trunks.
Ability to support contact center applications.
Troubleshoot connectivity issues to peripheral/adjunct equipment such as CMS/IVR/Experience Portal/EMMC/AES / Recording systems.
Understanding of Call Centers; able to edit vectors to adjust Call Center flows and productivity.
Interface with other vendors Carrier Service providers 3rd party manufacturers.
Performs moves adds and changes for customers when needed.
Ability to work effectively with coworkers and fulfill customer requests in English Language
Ability to clearly define and explain technical issues
Will be required to be on call
Willing to learn new technologies and new products.
Avaya
Employment Type
Full Time
