Foam Sales Support EMEA
Foam Sales Support EMEA
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Job Description
Due to continued growth and market development we are searching for a Foam Sales Support to promote our Viking EMEA Foam systems product line. You will work closely with the Regional Foam Leaders and the local sales and operations teams. In this varied and challenging role you will contribute to sales growth through customer interaction and exploiting crossselling opportunities. You provide our clients with excellent support and assistance over the phone and by managing quotes and orders efficiently up to the delivery of materials.
You will need to build strong relationships with our local sales and operations teams throughout Viking EMEA while being located in one of our offices in UK Spain Italy Sweden Germany the Netherlands or Turkey.
Tasks
Main responsibilities:
Quote support and sales order processing:
- Review RFQ / specifications
- Do basic calculations according to foam standards
- Create bill of materials and quotation packages
- Raise quote and sales order requests within defined service levels
- Liaise with product management and manufacturing teams to understand standard costs for all nonstandard offerings and provide sales with information
- Follow up quotations within the defined customer service/sales threshold provide feedback in Salesforce
- Work within SAP for quotation and order processing
- Work with PowerBi for quotation follow up
- Collect valuable information about business drivers to measure quote conversion
- Liaise with credit department for payment conditions
- Provide all requested documentation and information to customers
- Liaise with replenishment warehouse purchasing teams or suppliers about leadtimes and logistics services
- Inform warehouse and/or shipping team if any special instruction is requested
Sales Support:
- Build sustainable relationship with the customers via a trustful and professional communication
- Assist customers about our foam systems and services
- Contribute to sales and margin optimization by interacting with the sales management team
- Suggest improvement in our services in case of complex or out of standard situations
- Support credit department on customer payments
- Contribute to dispute resolution and liaise with relevant departments
- Back up for the regional foam lead (RFL)
The Viking EMEA Foam Sales Support will report to the EMEA Foam Leader. The position may require travel across EMEA region.
Requirements
Qualifications:
- You have proven experience in foam system sales processes
- You have understanding of the jargon within the contracting business
- You have excellent administrative skills and having some knowledge about international import/export trades would be an advantage
- You have a good knowledge and experience with IT tools (Office suite)
- You are ERP knowledgeable (SAP knowledge is an advantage)
- You have an excellent command of English a local language but more language skills e.g. German Dutch are a strong advantage
Personal characteristics:
- You can communicate interact and adapt to all levels in the organization through various channels and methods
- You are able to build strong relationships and networks through trust and integrity
- You are a selfstarter well organized able to prioritize and you get things done
- You are a listener and able to influence motivate and convince when needed
- You are result oriented and have a strong sense of commitment to deliver
- You have strong verbal and written communication skills and you are a good team player
- You enjoy the challenges of a busy office environment; you are a multitasker and have the ability to adapt quickly to changes
Benefits
Our offer:
Great place to work: Were not just a big company; were a closeknit community that spans continents. As you contribute to impactful projects youll experience the best of both worlds: the resources and reach of a multinational structure combined with the warmth and support of a tightknit family. Grow your career with us collaborate across borders and enjoy the advantages of a truly inclusive and nurturing environment. Apply now and become part of our extraordinary journey!
Stable company: For over three decades our company has stood the test of time weathering economic shifts technological revolutions and industry changes. Were not just stable; were a ship that has sailed through storms and emerged stronger. Be part of a team that values tradition experience and unwavering commitment.
Package: We offer competitive compensation that recognizes your expertise and dedication. Plus enjoy the added perk of exciting work travel opportunities that broaden your horizons and enrich your professional journey
Employment Type
Full Time
