Guest Services Supervisor - Hilton

A Guest Service Supervisor supports the Reception Manager to ensure that Team Members are prepared and wellinformed to deliver our Guests an exceptional experience from checkin through checkout.

What will I be doing

As a Guest Service Supervisor you will support the Guest Service Manager to ensure that Team Members are prepared and wellinformed to deliver our Guests an exceptional experience from checkin through checkout. A Guest Service Supervisor contributes to the first impressions of our Guests and therefore must perform the following tasks to the highest standards:

• Assist with the overseeing of the entire Front Office operation to maintain high standards
• Seek Guest feedback and make operational improvements
• Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brands loyalty scheme
• Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities
• Set Reception departmental targets and objectives work schedules budgets policies and procedures
• Monitor the appearance standards and performance of the Front Office Team Members with an emphasis on training and teamwork
• Ensure Team Members have current knowledge of hotel products services pricing and policies as well as knowledge of the local area and are continuously trained to learn and understand policies and practices
• Maintain good communication and working relationships with all hotel departments
• Monitor staffing levels to meet cover business demands
• Manage staff performance issues in compliance with company policies and procedures
• Assist in the recruiting managing training and developing the Reception Team
• Act in accordance with policies and procedures when working with front of house equipment and property management systems
• Assist with other departments as necessary

What are we looking for

Guest Services Supervisor serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:

• Previous supervisory experience in Guest Services within the hotel/leisure/retail
• High level of IT proficiency
• High level of commercial awareness and sales capabilities
• Excellent leadership interpersonal and communication skills
• Accountable and resilient
• Commitment to delivering a high level of customer service
• Ability to work under pressure
• Excellent grooming standards
• Flexibility to respond to a variety of work situations
• Ability to work on your own and as part of a team

What will it be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious fullservice hotels and resorts to extendedstay suites and midpriced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!