Supervisor - Front of House
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Job Description
- Prepare the staff schedule to ensure that the store will be met through appropriate planning and organization of staff
- Assume Assistant store manager responsibilities during his/her absence
- Perform opening, mid and closing shift duties
- Fill all paper works of the store (evaluation of employees, store, scheduling, and product ordering)
- Daily check up on the smooth performance of all store machinery and equipment
- Ensures the proper practices are being adopted in the store from Food safety, food & equipment sanitation, and personal hygiene in all store internal and external areas
- Inventory management, cost control and maximization of the store’s sales and profits
- Observes compliance with the company’s policies and procedures
- Follows up on pending delivery orders and ensures prompt delivery
- Supervises the closing and opening of the cashier bank
- Coaching and training of staff, in order to improve performance and to achieve the department’s objectives and targets
- Discipline all front-of-house employees through ongoing feedback and the establishment of performance expectations
- Participate in on-going education for team members including creating training programs
- Rotation schedule of new employees and trainees
- Assigns tasks and responsibilities to subordinates and validate their job descriptions
- Reports customer needs and handles complaints
- Provide exceptional guest service, thereby setting the standard for all employees
- Ensures store security from internal and external theft.
- Performs other duties pertinent to this job as assigned
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
