Desktop Support Engineer Freshers - L1
Desktop Support Engineer Freshers - L1
Posted on :
23-08-2024
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Role Overview:
As a Desktop Support Engineer you will be the first point of contact for endusers seeking technical assistance. You will help resolve hardware software and network issues to ensure the smooth operation of IT services. This role is ideal for candidates who have recently graduated and are eager to start their careers in IT support.
Key Responsibilities:
- Technical Support: Provide firstlevel support for desktop and laptop issues including hardware failures software malfunctions and connectivity problems.
- Incident Management: Respond to service requests and incidents logged by users ensuring timely resolution or escalation to higherlevel support.
- Hardware Setup: Assist in the installation configuration and maintenance of desktop computers peripherals and software.
- User Assistance: Guide users through troubleshooting steps and educate them on basic technical procedures to avoid recurring issues.
- Documentation: Maintain accurate records of support activities including ticketing systems knowledge base updates and hardware inventory.
- Collaboration: Work closely with other IT team members to ensure a cohesive approach to problemsolving and user satisfaction.
software,base,incident management,basic,troubleshooting,user assistance,connectivity,desktop computers,escalation,it,technical support,documentation,hardware setup,ideal,collaboration
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
