Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Member Assistance: Provide prompt courteous and accurate responses to inquiries via phone email and live chat addressing questions related to membership events training and other services.
- Problem Resolution: Resolve member issues and concerns efficiently escalating more complex problems to the appropriate department or manager as needed.
- Information Dissemination: Educate members about the benefits of PHCCTexas membership upcoming events training opportunities and other resources available through the association.
- Data Management: Accurately record and update member information in our database ensuring all interactions are documented.
- FollowUp: Conduct followup communications to ensure that members are satisfied with the resolutions provided and to gather feedback for service improvement.
- Support: Assist with registration for events renewals and other member services as needed.
- Collaboration: Work closely with other departments to ensure that member needs are met promptly and that they receive consistent information.
- Feedback Collection: Collect and report member feedback to help improve our services and identify areas for growth.
- High school diploma or equivalent; an associate s degree or relevant certification is a plus.
- Previous experience in customer service preferably in a membershipbased or association environment.
- Excellent verbal and written communication skills.
- Strong problemsolving abilities and a proactive approach to customer service.
- Ability to manage multiple tasks and priorities in a fastpaced environment.
- Proficiency in using customer service software CRM systems and Microsoft Office Suite.
- A friendly and professional demeanor with a genuine desire to help others.
- Join a dedicated team committed to supporting an essential industry.
- Work in a memberfocused environment with opportunities for professional development.
- Competitive salary and benefits package.
customer service,communication,communication skills,customer
Employment Type
Full Time
Company Industry
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
