Technical Support Engineer IoT whereverSIM at Juucy

• Must have previous knowledge in the field of networks
• Must have at least completed technical training or studies
• Must be able to work hybridly in Hamburg Germany
• Must speak English on at least C2 and German on at least C1 level

• Completed technical training or studies
• Technical understanding and enjoyment in communicating technology to customers in a comprehensible way and explaining it according to their needs
• Previous knowledge in the field of network
• Very good knowledge of German Spanish and English
• Residence in Hamburg and surroundings
• Proactive and teamoriented work is a matter of course for you
• Not a must but always nice: You also bring experience in VPN (IPsec) or mobile.

1. Are you a problem solver for leads and customers and eager to support them in the implementation of their projects with your technical knowhow
2. Then youve come to the right place! In 1st and 2nd level support you will support our team with all technical questions about our product onboarding new customers or independently processing customer inquiries
3. Of course this also includes maintaining the ticket system. You take support seriously when our customers face a technical challenge you want to play your part in finding a solution.
4. You retain full responsibility for your projects and can count on the support of the team at all times even after intensive onboarding by your colleagues.

1. Flexible working hours and the possibility to work from the home office
2. A modern office in the middle of Hamburg with good public transport connections
3. 1:1 coaching to support your personal development
4. Training and further education that will advance you and the team
5. Comprehensive onboarding that makes your start with us easier

vpn,mac,technical training,spanish language,mobile,vpn (ipsec),networks,german language,microsoft applications,windows,english language,technical studies