Inbound Voice Process
Inbound Voice Process
Posted on :
23-08-2024
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1 Vacancy
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Job Description
Inbound Officer / VKYC Officer
Job Role:
- Answer inbound calls and assist customers with their Queries/Requests/Complains.
- Raise Requests & Complaints on behalf of the customer in the CRM tool.
- Generate leads and educate customers about new products & their benefits.
- Maintain and adhere to compliance guidelines
- Capture problem indicators highlight and suggest improvement
- Adherence to the monthly Score card parameters including Quality Efficiency and Accuracy
- Maintain adequate knowledge levels on products processes and systems used Ensure sales target are met
Skills Required:
- Excellent verbal communication skills
- Ability to comprehend capture as well as interpret basic customer information
- Strong customer service focus
- Knowledge of Banking / Credit cards preferred
Work Timings: 9 hours (7 am8 pm) AND (7 am12 am)
Week Off: Week offs 6 Rotational week offs per month
Languages Required: English Hindi (Mandatory).
Education: Graduates (Any stream)
Fresher: 2.80 LPA
Experienced: Max 4.0LPA
Job Location: Karapakkam Chennai
crm,inbound lead generation,banking,customer support,english,customer service,communication,lead generation,banking relationships,hindi,verbal communication,credit cards,voice process
Employment Type
Full Time
Key Skills
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