Customer Service Representative
Customer Service Representative
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Job Description
Position: Customer Service Representative L2 (English & Hindi)
Education:
- Graduate or Undergraduate (Final year or 2nd year only)
Experience:
- Minimum 1 Year in Customer Service Role within the BPO Industry (Outbound Sales Experience will not be considered)
Language Skills:
- English Communication: Versant 5 (Not more than 5 grammatical errors in the entire conversation; a recording will be provided for better understanding of communication skills)
- Hindi Communication: Fluent
Typing Skills:
- 25 WPM with 85% Accuracy
Compensation:
- CTC: 25000
- In Hand: 21000 (With PF & Medical Insurance Benefits) or 24200 (Without PF)
Preferred Candidate:
- Good command over the English language
- Excellent Customer Service skills
Role and Responsibilities:
- Handle customer queries and issues efficiently and courteously.
- Provide accurate information and resolve customer complaints in a timely manner.
- Maintain a positive and professional demeanor with customers at all times.
- Adhere to company policies and procedures during interactions.
- Ensure high levels of customer satisfaction by providing excellent service.
Additional Benefits:
- PF & Medical Insurance Benefits (if applicable)
- Training and development opportunities
customer service,english,hindi,bpo,communication
Employment Type
Full Time
Key Skills
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