Customer Advisor with Dutch in Portugal - Paid relocation to Lisbon

• Work place: Lisbon
• Reloction package provided

• Answer incoming calls from customers and assist them with their queries.
• Verify customers identity by following company procedures before discussing any accounts products or information.
• Keep customers information up to date on the internal CRM system.
• Assist customers with their queries provide information on products and take payments over the phone.
• Make outbound calls to customers as needed regarding product renewals contract renewals or other types of services they may need.
• Provide friendly courteous service to customers at all times and ensure they finish their call with you satisfied and happy.
• Escalate customer complaints to the complaints team or management.

• Fluent written and verbal communication skills in Dutch;
• Moderate English skills (B2 level);
• Excellent communication skills;
• Experience in telephone customer service / call center environment (preferred).

• Fixedterm renewable employment contract;
• Initial contract with a duration of 12 months;
• Private health insurance directly after contract signature (additionally to the standard insurance)

• Airport pickup and administrative assistance with your registration in Portugal;
• Refund of the flight expenses after 9 months after the 1st day of hiring;
• Accommodation in the city discounted from the salary
• Integration activities: Portuguese lessons sports and other opportunities for integration

relocation,moderate english skills (b2 level),fluent written and verbal communication skills in dutch,dutch,excellent communication skills,experience in telephone customer service / call center environment,customer,english