Digital Transformation Manager
Posted on :
24-08-2024
Employer Active
1 Vacancy
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Jobs by Experience
5years
Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-08-2024
Job Description
Reporting to: Head of Credit /CEO
Job Summary
The Digital Transformation Manager (DTM) will drive the implementation of Microfinance digital strategies that aim to increase outreach deliver a superior customer experience increase organizational efficiency and find the right balance between tech and touch for Microfinance customers.The DTM will think creatively to innovate new uses for technology to address accessusage literacy security and other barriers limiting the use of DFS by company s existing and target customers especially women and youth. The DTM will drive innovation and coordinate the digitalization of the Tanzania Microfinance Ltd field operations the implementation of digital delivery channels and the development and delivery of innovative digital financial services (DFS) appropriate for Tanzania Microfinance Ltd customers
Digital Transformation Strategy and Innovation
- DTM will drive the implementation of Tanzania Microfinance Ltd digital strategies and action plans to increase outreach deliver a superior customer experience increase organizational efficiency and find the right balance between tech and touch for customers.
- DTM will work closely with Company management to provide strategic input and thought leadership on the use of DFS to better meet the needs and improve the livelihoods of Co existing and target customers especially women and youth.
- DTM will conduct periodic analysis and review of Companys implementation of existing digital transformation strategies and its alignment to the Company s overall strategic business plan to ensure the use of DFS and technology is well aligned and is contributing to the achievement of company overall business strategy.
- Conduct market assessments to inform the refinement of Digital Transformation strategy and development of marketled and innovative technologyenabled financial solutions that meet the needs of the Companys existing and target customers.
Digital Processes Channels and Products:
- DTM will design test refine and implement Digital Transformation projects at the company. S/he will develop and implement projectspecific pilot and scale up plans and activities including customer needs analysis business requirements analysis detailed project implementation planning reporting and change management to maximize the impact of digital transformation projects on business and customers.
- Develop detailed functional requirements for DFS tools and applications including digital field application (DFA) and coordinate the different functions/departments to implement digital transformation and work with the teams to adapt their processes and products accordingly.
- Monitor and track the progress of projects to ensure project activities are achieved in an effective efficient and timely manner
- Design and implement monitoring surveys and use survey findings to refine and improve company s processes and products and enhance the customer experience through the use of DFS.
- Continuous training and hand holding of Companys staff in defining and implementing business case and value proposition for DFS channels and products piloting and scaling of digital transformation initiatives including documenting and sharing of lessons learned
- Design and implement client and staff digital training programs in collaboration with relevant companys departments/functions. This includes designing digital training content training plans and training delivery
- Disseminate and share knowledge and lessons learned among the different BIMF countries to support the implementation of organizational best practices for designing and implementing different digital projects in BIMF Collaborate with industry stakeholders to design develop test and refine digital solutions under a structured environment and with ready to use tools.
- Support company to develop/refine and implement digitalrelated policies procedures and standards in alignment with company digital strategies
- Work with marketing and communication teams to design effective marketing campaigns and communication to enhance adoption and active usage of DFS
- Cooperate with BIMF digital transformation IT operations and other relevant teams in the implementation of company s digital transformation strategies and action plans
- Develop and manage relationships with third parties such as digital solutions suppliers FinTechs developers among others Market and Ecosystem Intelligence
- Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of Company s field operations and product and service delivery.
- Work with other enabling stakeholders such as regulators universitiesgovernments thinktanks company s fundraising teams and others to innovate and maximize DFS for impact.
Market and Ecosystem Intelligence
- Keep an active watch on digital technologies available in the market that may improve the quality and efficiency of Compoanys field operations and product and service delivery.
- Work with other enabling stakeholders such as regulators universities governments thinktanks company s fundraising teams and others to innovate and maximize DFS for impact.
Major Challenges
- Driving digital transformation for impact
- Interdepartmental coordination
- Convincing the internal decision makers to invest time and money
Requirements
Knowledge & Experience
- Master s or Bachelor s degree in a related field such as Business Finance Economics Statistics ICT or Engineering.
- Indepth understanding of the key drivers in a digital product/emerging technology business.
- Insight into the way that digital transformation is affecting industry and knowledge of best practices.
- Experience in digital project management including technological aspects that enabled you to develop skills in understanding business needs and transcribing them into functional specifications for digital tools.
- Strong written and verbal communication skills and the ability to translate complex
- technological implementation language to nontechnical people. Able to
- demonstrate effective analytical skills an ability to translate raw information into
- actionable strategies and initiatives as well as ability to perform standard analyses
- such as performance analyses competitor analyses market analyses etc.
- Familiarity and experience with microfinance are preferred.
- Excellent attention to details and experience in managing multiple projects.
- Drive flexibility resilience and the ability to work under pressure.
- Fluency in English required (spoken reading and written)
Employment Type
Full Time
Key Skills
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