Technical and Voice Support NOC Technician

Job Summary:

An IT Implementation company is seeking a Technical and Voice Support Analyst with experience in a NOC environment strong customer interaction and telecom expertise. This role supports Field Technicians during installations and provides technical assistance to clients across the U.S. within the NOC.

Key Responsibilities:

• Provide firstline technical support for Field Technicians onsite and offsite resolving telecom issues related to VoIP and routers.
• Manage and resolve tickets in a NOC environment escalating issues as needed.
• Troubleshoot hardware software and voice issues; maintain system compatibility.
• Assist customers with technical inquiries and ensure strong communication with nontechnical stakeholders.
• Contribute to Knowledgebase and conduct training sessions.

Required Skills/Abilities:

• Experience in telecom installations NOC support and using a ticketing system.
• Strong customer service communication and problemsolving skills.
• Proficiency in Windows/Linux environments and voice technology.
• Ability to work efficiently in a fastpaced environment with rotating shifts.

Education:

• Bachelors degree in Technology Telecommunications Management Information Systems or related field or equivalent experience.

Work Conditions:

• This position is hybrid primarily officebased with remote work as required by the business unit and involves rotating shifts.
  
• Work hours will rotate every few weeks between 8 am 5 pm and 11 am 8 pm.
• Rotating oncall duties after hours and on weekends are required.

Job Type: Temp to hire $1825 per hour depending on experience.