Delivery Manager
Delivery Manager
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Job Description
Role: Delivery head
Experience: 1520 Years
Domain: Telecom
Location: Chennai
Qualification – B. Tech. (Electronics/ Telecom) or an equivalent recognised diploma in IT / Telecom
engineering
Budget: 5055 Lacs
Accountability:
Profit & Loss
People Management
E2E Delivery Management
RFP/RFI/Solution for Telecom Clients
Customer relationship
Build new business at offshore
Role & Responsibilities:
The role is responsible for achieving the delivery KPI revenue targets for the vertical by effectively
handling Key accounts and taking care of their entire range of telecom requirements.
The role is responsible for managing end to end RFP from customer existing/new accounts
coordinating first kickoff meetings reviewing customer requirements identifying Company
capabilities for designing solutions ensuring preparation of RFS and project takeoff.
Further the role handles daytoday customer management operations provides timely resolution
for customer issues and complaints within TAT ensure longterm relations ensuring customer delight
The role is required to regularly interface with the client and take account of any changes in
customer needs. The role is responsible for practicing effective relationship management especially
for clients requiring data solutions to nurture associations.
Responsible to generate repeat business new business increase account penetration work closely
with Regional Business Manager from client end
Key Skills:
IT relevant technologies & Telecom business domain knowledge
Good understanding of Telecom business & operating processes across verticals
Indepth understanding/knowledge of cuttingedge sales and CRM concepts across segments
Indepth understanding/knowledge of customer business processes deliverables competitors
expansion plans for the vertical
Professional Skills Customer Focus Account Mapping Customer needs understanding Persuasion
& Negotiation skills Relationship Management Customer Retention Service focus
Operational Effectiveness Initiative & Passion Resource Management Attention to Detail
Interpersonal Skills Achievement orientation Problem solving
Strategic Focus Decision Making Sensing Opportunities Business Cognizance
Skills
Negotiation Skill, Relationship Management, Attention To Detail, Accountability, Interpersonal Skill, Customer Focus, People Management, Problem Solving, Vertica, Interpersonal Skills, Decision Making
Employment Type
Full Time
