Executive Customer Service - German Language Support

The Responsibilities of the Role:

• To answer incoming telephone enquiries problems or complaints from customers relating to a range of specified client products or services with the objective of resolving the customers issue as quickly as possible.
• To ensure information is captured on internal systems for visibility.
• To make any adhoc outgoing calls to customers as required resolving an outstanding query.
• To recognize the importance of telephone calls as a way of supporting and enhancing our clients brand.
• To participate fully in the team taking part in regular team meetings and buzz sessions giving feedback and ideas to colleagues and to the Assistant Manager.
• To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
• To undertake any administration tasks delegated by the Assistant Manager.

Skill Requirements:

• Degree in any discipline.
• Excellent command of spoken and writtenEnglish and German.
• Malaysians who speak read and write German welcomed to apply.
• Proficient in MS Office.
• Customer service oriented preferably with at least 1 year working experience in customer service.
• Display excellent communication problem solving and people skills.
• Able to work independently as well as a team player.
• Willing to work shifts.

The Package :

• Attractive Salary RM6000 upwards.
• Housing allowance (only for those who qualify)
• 15 days Annual Leave.
• 14 days Medical Leave.
• Medical and hospitalization insurance coverage.