Executive Customer Service - German Language Support
Executive Customer Service - German Language Support
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Not Disclosed
Salary Not Disclosed
Job Description
The Responsibilities of the Role:
- To answer incoming telephone enquiries problems or complaints from customers relating to a range of specified client products or services with the objective of resolving the customers issue as quickly as possible.
- To ensure information is captured on internal systems for visibility.
- To make any adhoc outgoing calls to customers as required resolving an outstanding query.
- To recognize the importance of telephone calls as a way of supporting and enhancing our clients brand.
- To participate fully in the team taking part in regular team meetings and buzz sessions giving feedback and ideas to colleagues and to the Assistant Manager.
- To escalate any queries or unresolved issues that cannot be completed within the agreed procedures.
- To undertake any administration tasks delegated by the Assistant Manager.
Skill Requirements:
- Degree in any discipline.
- Excellent command of spoken and writtenEnglish and German.
- Malaysians who speak read and write German welcomed to apply.
- Proficient in MS Office.
- Customer service oriented preferably with at least 1 year working experience in customer service.
- Display excellent communication problem solving and people skills.
- Able to work independently as well as a team player.
- Willing to work shifts.
The Package :
- Attractive Salary RM6000 upwards.
- Housing allowance (only for those who qualify)
- 15 days Annual Leave.
- 14 days Medical Leave.
- Medical and hospitalization insurance coverage.
Employment Type
Full Time
Company Industry
Advertising Services / Business Consulting and Services / Air /
