Junior Yealink Telephony Sales and Support Coordinator

Requirements

Key Responsibilities:

• Sales Support:
  

  • Assist the sales team with managing leads and opportunities related to Yealink telephony products.
    
  • Prepare quotes proposals and contracts for clients interested in Yeastar and Yealink solutions.
    
  • Schedule and coordinate client meetings product demonstrations and followup activities.
    
  • Maintain and update sales documentation including product specifications and pricing lists.
    

• Client Coordination:
  

  • Serve as a primary point of contact for client inquiries regarding Yealink telephony systems and VoIP solutions.
    
  • Assist with the onboarding of new clients ensuring seamless integration of Yealink products into their existing infrastructure.
    
  • Monitor client satisfaction promptly addressing any concerns or issues that arise.
    

• Technical Support:
  

  • Provide firstlevel technical support for Yealink telephony systems including basic troubleshooting and configuration assistance.
    
  • Collaborate with the technical team to resolve more complex issues related to Yealink and Yeastar VoIP solutions.
    
  • Maintain uptodate knowledge of Yealink product offerings and VoIP technologies.
    

• Product Management:
  

  • Assist in managing inventory levels of Yealink telephony products and accessories.
    
  • Coordinate with suppliers and vendors to ensure timely availability of products for client orders.
    
  • Stay informed about new product releases updates and industry trends related to telephony and VoIP.
    

• Administration:
  

  • Manage and track service tickets to ensure timely resolution of client support requests.
    
  • Maintain accurate records of client interactions sales activities and support incidents.
    
  • Generate regular reports on sales performance client satisfaction and support metrics.
    

Qualifications:

• Education:
  

  • A diploma or certificate in Information Technology Telecommunications Business Administration or a related field is preferred.
    

• Experience:
  

  • 12 years of experience in a sales support or technical support role preferably in the telephony or telecommunications industry.
    
  • Familiarity with Yealink telephony systems Yeastar solutions and VoIP technologies is highly desirable.
    
  • Experience using CRM and helpdesk systems is a plus.
    

• Skills:
  

  • Strong communication and interpersonal skills with the ability to interact effectively with clients and team members.
    
  • Basic technical understanding of telephony systems and VoIP technologies.
    
  • Excellent organizational skills and attention to detail.
    
  • Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).
    

Personal Attributes:

• Customeroriented with a strong commitment to delivering exceptional service.
  
• Eager to learn and develop expertise in Yealink and Yeastar telephony solutions.
  
• Ability to work independently and collaboratively within a team.
  
• Problemsolving mindset with the ability to handle multiple tasks simultaneously.
  

Benefits