Customer Service Advisor
Posted on :
21-08-2024
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Job Description
TopTalent Recruitment Agency is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Germanspeaking Customer Service Advisor to join their teams in Porto.
WORK MODE
- On site
DUTIES AND RESPONSIBILITIES
- Customer support to Germanspeaking customers by phone email chat and social media channels
- Support our merchants for all questions and inquiries about our product and service
- Actively work on the optimization of all processes related to our customers to constantly increase the happiness of our merchants
- Closely work with other departments together for example Sales and Marketing
REQUIREMENTS
- Native/fluent in German both verbal and written (C2 level). Fluent in English (minimum B2 level)
- Ability to listen actively identify apply and explain your product and/or service expertise with clarity and solve issues in the first contact with customers
- Ability to take stressful situations well
- Previous Contact Centre or Customer Service experience (preferable)
- Enthusiastic and skilled in technology applications (using a smartphone tablet or computer is easy for you)
- Good and customerfriendly service is the highest priority for you
- Curious and persistent in solving issues
- Organized and can keep a cool head even in stressful situations
OFFER
- Working hours: Monday to Sunday between 08:00 and 19:00 with the possibility to extend late shift until 21:00 as per client agreement
- Days off: 2 days (rotative)
- Workload: 40h/week (full time)
- A dynamic and creative team with a positive and friendly atmosphere
- Food vouchers
- Guidance and tools to reach your full potential
TRAINING DURATION
- 30 calendar days
SCHEDULE
- Monday to Friday between 08:00 and 17:00
To apply for this position and to explore many other exciting opportunities visit and apply through our career page:
- 1100x14 monthly bunuses(100 language 100 skill100 attendanceup to 120 performance) 6/day meal card
- Abroad: 4 weeks in a hotel up to 700 reimbursement after 90 days From Portugal: 2 weeks hotel up to 150
- If the candidate is based in Portugal needs to live above Coimbra. International candidate are not affected.
The 30 days of training period will be paid differently as the candidates will receive a daily amount per training day attended which totalizes around 660 net. Language : 100/month x 12 Skill: 100/month x 12 Performance bonus (gross): up to 120/month x 12 Attendance bonus (gross): 100/month x 12 Meal allowance: 6/per working day (paid in meal card)
Remote Work :
No
Employment Type
Full Time
Key Skills
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