Insurance Verification Specialist Medical Virtual Assistant - Virtual Assistant

This is a remote position.

Virtual Rockstar is seeking a fulltime Insurance Verification Specialist to join our client s dynamic Physical Therapy practice in California. Our client is dedicated to providing tailored resources for athletes and active adults to achieve painfree play. They uphold their core values of sportspecific integration integrity positivity teamwork client focus and coachability. Their mission is to deliver precise support and care to every individual they serve.

Responsibilities:

• Conduct insurance verification and obtain authorizations for services.
  

• Schedule patient appointments and manage the appointment calendar efficiently.
  

• Handle patient inquiries via phone and email with empathy and professionalism.
  

• Maintain accurate patient records and update files with insurance information.
  

• Explain insurance benefits to patients clearly and comprehensively.
  

• Coordinate communication between the front office billing department and patients.
  

• Liaise with insurance providers to clarify coverage details and resolve issues.
  

• Track the status of pending insurance claims and follow up as needed.
  

• Assist patients with insurancerelated queries and provide timely resolutions.
  

• Support the Director of Operations with additional tasks as required.
  

Requirements

• Proven experience as a Medical Virtual Assistant or similar role in healthcare.
  

• Familiarity with insurance verification authorizations and billing processes.
  

• Exceptional attention to detail and ability to follow through on tasks.
  

• Integrity to work honestly and diligently while on the clock.
  

• Strong communication skills both verbal and written with a customer service orientation.
  

• Ability to multitask effectively in a fastpaced environment.
  

• Experience with Google Workspace (formerly G Suite) and Empower EMR is a plus.
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.