Japanese VIP Account Manager

Our VIP department is growing and we are looking for new talent to join us on our journey! Bring your passion and energy to our team!

Being part of the Yolo family means working at a dynamic international and fastpaced fintech company that offers an ideal workplace for those who want to make a difference and contribute to the growth of the organization. It also means having lots of fun!

As the Japanese VIP Account Manager you will be an essential member of the VIP Team providing an unbeatable experience for our VIP customers. Youll be working in a fastpaced environment which is constantly evolving and innovating putting our customers at the heart of everything we do.

Your daily tasks will be

• Building longterm strategic relationships with our VIP customers to increase their engagement with us and gain loyalty and trust
  
• Taking ownership of the assigned VIP portfolio and managing customers proactively
  
• Acting upon opportunities that drive retention growth and reactivation monitoring new potential VIPs enhansing product and brand knowledge;
  
• Carrying out daily reviews of biggest winnings and losses taking advantage of most recent player betting behaviours
  
• Identifying and providing datadriven solutions and applying the best industry practices in solving the queries and taking full ownership of escalated customer cases
  
• Analysing the betting activity and Key Performance Indicators within the assigned portfolio
  
• Applying best practices for hosting and participating in VIP events involving frequent travel
  

What we expect from you

• 3 years experience within the online gaming industry
  
• Understanding of cryptocurrencies sports betting and casino games
  
• Fluency in Japanese and English
  
• Excellent writing and communication skills with an eye on detail
  
• Commitment to delivering the absolute best VIP experience
  
• Proactive and positive mindset ability to handle stressful situations and challenging conversations with the customers
  
• Ability to multitask and priorities the daily workload
  
• Project management skills
  
• Ability to discover new insights about customer needs product usage and market trends particularly related to online casinos and VIP experiences
  
• Analytical skills and data driven mindset
  

What will you find at Yolo Group

• Generous learning & development package (personal development plan & trainings companywide knowledge sharing & trainings)
• Opportunity to invest in the Groups own venture fund Yolo Investments
• Focus on your wellbeing via monthly sports compensation inhouse gym and relaxing sleeping pods in our HQ 3 health days per year and private health insurance
• Celebrating together! Birthday day off paid vacation days to celebrate personal life achievements e.g. childs first school day engagement marriage etc.
• Comfortable offices with its own cafeteria in HQ plenty of fruits snacks drinks and good vibes
• Most legendary events and networking opportunities with colleagues across the whole Group
• Free parking at the office

If you feel excited but would like to hearmore dont hesitate toapply and we will sort everything out as we go!

Yolo Groupbrings nextlevel innovation to the worlds of gaming fintech blockchain and more. Serving millions of users worldwide the Yolo Group is committed to putting the customer at the center of the universe via a wide range of fun fast and fair products and services. Powered by a team of900 Yoloersfrom60 different nationalitiesaround the world the Yolos disruptive DNA is matched only by a desire to take everything we work on to the moon.