Assistant Training Manager - Marriott International Inc
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Job Description
Job Category Human Resources
Location Sheraton Bahrain Hotel 6 Palace Avenue Manama Bahrain Bahrain VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management
JOB SUMMARY
The position is assist in ensuring effective training is in place to enable the achievement of desired business results. Training programs focus on a variety of topics including product knowledge company philosophy and customer service and leadership skills. Assists in conducting needs assessments designing and developing training programs and facilitating the delivery of both custom and corporate training programs. Measures the effectiveness of training to ensure a return on investment.
CANDIDATE PROFILE
Education and Experience
- 4year bachelors degree Business Administration or related major;
- 23 years experience in the training or related professional area;
- Certified trainer.
CORE WORK ACTIVITIES
Assisting with Administering Employee Training Programs
- Promotes and informs employees about all training programs.
- Displays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Ensures employees receive ongoing training to understand guest expectations.
- Uses effective training methods to ensure employees have a good understanding of guest satisfaction and can demonstrate guest satisfaction skills.
- Meets with training cadre on a regular basis to support training efforts.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.
Assisting with Evaluating Training Programs Effectiveness
- Monitors enrollment and attendance at training classes.
- Meets regularly with participants to assess progress and address concerns.
- Partners with operational leaders to assess if employees demonstrate effective technical and leadership skills.
- Reviews comment cards guest satisfaction results and other data to identify areas of improvement.
- Measures transfer of learning from training courses to the operation.
- Ensures adult learning principles are incorporated into training programs.
Assisting with Developing Training Program Plans and Budgets
- Identifies performance gaps and works with managers to develop and implement appropriate training to improve performance.
- Assists with making any necessary adjustments to training methodology and/or retrains as appropriate.
- Aligns current training and development programs to effectively impact key business indicators.
- Assists with establishing guidelines so employees understand expectations and parameters.
- Develops specific training to improve service performance.
- Drives brand values and philosophy in all training and development activities.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
Assisting with Managing Training Budgets
- Assists with the development of the Training budget as required.
- Assists with managing budget in alignment with Human Resources and property financial goals.
- Assists with managing department controllable expenses to achieve or exceed budgeted goals.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
When you join the Sheraton family you become a member of its global community. Weve been a place to gather and connect since 1937. At Sheraton associates create a sense of belonging in more than 400 communities around the world. We invite we welcome and we connect guests through engaging experiences and thoughtful service. If youre a team player who is excited to deliver a meaningful guest experience we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be The Worlds Gathering Place. In joining Sheraton Hotels & Resorts you join a portfolio of brands with Marriott International. Be where you can do your best work begin your purpose belong to an amazing global team and become the best version of you.
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Employment Type
Full Time
